Customer support

SmartRecruiters, Inc.; Pleasant Prairie (WI); Presencial; USD 28.000 - 33.000; Jornada completa

Descripción de la vacante

Global Channel Management is seeking a Customer Support Specialist with 2-5 years of Pharmaceutical experience to support healthcare professionals and distribution partners. The role emphasizes analytical reporting, advanced Excel usage, and leveraging Business Objects to monitor service performance.

The ideal candidate will attend cross-functional meetings, contribute to continuous improvement, and create operational metrics while ensuring high-quality service and timely communication with

Formación

• 2-5 years Pharmaceutical experience
• Strong analytical skills and problem solving
• Advanced Excel and reporting proficiency
• Ability to participate in cross-functional meetings and contribute to solutions
• Continuous improvement involvement to enhance service quality
• Operational support and performance reporting responsibilities

Responsabilidades

• Attend business-critical meetings and participate in cross-functional teams
• Lead or participate in Continuous Improvement Programs
• Perform operational support for Customer Service management
• Create reporting to monitor organizational performance
• Monitor CSR interactions with Health Care Professionals, consumers, distributors, pharmacies, etc.
• Provide feedback for performance discussions with incumbents

Conocimientos

Analytical

Advanced Excel

Business Objects

Quick learner

Self-driven

Meeting participation

Herramientas

Business Objects

Descripción del empleo

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.

Qualifications

Customer Support Specialist needs 2-5 years Pharmaceutical experience.

Customer Support Specialist requires:

• Analytical
• Advanced Excel Skills
• Proficient Business Objects
• Quick learner
• Self-driven
• Attend
  business critical meetings to become part of the solution for any
  issues that may arise and participate in cross functional team meetings.
• Lead or participate in Continuous Improvement Programs to
  ultimately provide our customers with a high level of quality service.
• Perform operational support for Customer Service management.
• Create
  reporting to monitor the effectiveness of the organization by
  determining operational metrics and reporting for service performance.
• Monitor
  and evaluate Customer Service Representatives (CSR) phone interactions
  with Health Care Professionals (HCP), consumers, distributors,
  pharmacies, etc. against established metrics and provide feedback to
  supervisors for performance discussions with incumbents on an ongoing
  basis.

Additional Information

$22//hr

12 months