Customer Service

SmartRecruiters, Inc.; Mankato (MN); On-site; USD 14,000 - 19,000; Part time

Job summary

Global Channel Management is seeking a customer service-oriented professional to process orders, answer inquiries, and guide product choices. The role emphasizes timely order completion, shipping, and handling of concerns with a focus on service excellence.

This is a short-term position in Minnesota with a typical 6-month duration, offering hourly pay of $12 and a transactional, sales-support orientation. Training and onboarding are provided to ensure accurate pricing, orders, and customer

Qualifications

• Experience providing email/chat support.
• Experience in a call center environment.

Responsibilities

• Maintain regular contact with customers to process orders and answer questions.
• Guide customers through product choices and options, provide pricing information and order status.
• Handle quality or service concerns and complaints, ensuring timely shipment of orders.
• Identify opportunities to upsell related products or services during customer interactions.

Skills

Email chat

Call center

Job description

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.

Job Description

Maintains regular contact with customers to process orders, answer
questions on and guide customers through product choices and options,
provide information on pricing, status of order, address any quality or
service concerns, handle complaints or technical questions, and ensure
order is completed and shipped on time. Work is transactional and highly
service orientated with a relatively short sales cycle. Representatives
are typically expected to make suggestions to customer on other
products and/or services in an effort to up sell an order and may
receive incidental additional incentives

Qualifications

email chat

call center

Additional Information

$12hr

6 MONTHS