Call center

SmartRecruiters, Inc.; Wilsonville (OR); On-site; USD 16,000 - 23,000; Full time

Job summary

Global Channel Management is seeking a friendly, professional Customer Service Representative to answer calls and support client relations. The role emphasizes rapid response and accurate information, with an emphasis on maintaining positive contact with internal and external customers in a fast-paced setting.

Candidates should have at least one year of call center experience, a high school diploma or equivalent, and proficient MS Office skills, especially Excel.

Qualifications

• 1 year experience taking calls in a call center.
• High School Diploma or Equivalent.
• Excellent oral & written communication skills.
• Proficient in MS Office, including strong Excel skills.

Responsibilities

• Answer the Customers call in a friendly and professional manner
• Establish and maintain good customer relations with both internal and external customers.
• Diffuse difficult customer situations
• Excellent oral & written communication skills
• Ability to multitask effectively
• Ability to work independently in a fast pace situation
• PC and Systems knowledge (MS Office Suite including strong excel skills)
• Must be able to handle multiple customer situations and temperaments while performing repetitive tasks

Skills

Customer service

Communication

Conflict resolution

Multitasking

Independent work

Call center experience

MS Office

Education

High School Diploma

Tools

Excel

Job description

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.

Qualifications

• Answer the Customers call in a friendly and professional manner
• Establish and maintain good customer relations with both internal and external customers .
• Diffuse difficult customer situations
• Excellent oral & written communication skills
• Ability to multitask effectively
• Ability to work independently in a fast pace situation
• PC and Systems knowledge (MS Office Suite including strong excel skills)
• Must be able to handle multiple customer situations and temperaments while performing repetitive tasks
• Experience: 1 year taking calls in a call center environment .
• Education: Minimum: High School Diploma or Equivalent.

Additional Information

$14/hr

3 MONTHS