Phone Receptionist- Medical Billing Department

The Orthopedic Institute of Pennsylvania; Enola (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Medical, Dental, Vision, Disability &

Life Insurance

Paid Time Off

401(k) Plan & Profit Sharing

Cell-Phone Discounts

Casual Fridays

Career Advancement Opportunities

Job summary

The Orthopedic Institute of Pennsylvania is seeking a friendly Phone Receptionist to join the Medical Billing Department. You will answer calls from patients, insurers, and providers, assist with balances, payments, and claims, and maintain patient confidentiality in a HIPAA-compliant manner.

High school diploma is required; prior experience in a medical office or billing role is preferred. Strong customer service, data-entry accuracy, and effective communication with physicians’ offices are

Qualifications

• High school diploma or equivalent is required.
• Previous experience in a medical office, billing office, or customer service is preferred.
• Knowledge of medical terminology, insurance processes, and billing procedures is helpful.

Responsibilities

• Answer and direct incoming billing-related phone calls professionally.
• Assist patients with questions on balances, claims, payments, and statements.
• Verify insurance and demographic information as needed.
• Document all patient communications and account activity in the billing system.
• Maintain confidentiality of patient information per HIPAA regulations.

Skills

Customer service

Phone etiquette

Attention to detail

HIPAA compliance

Education

High school diploma

Tools

Billing software

EMR systems

Job description

Description

At the Orthopedic Institute of PA, our mission since 1971 has been to create an amazingly positive, memorable experience for every patient, family, and team member. We treat each other with crazy courtesy and exceptional empathy and work together to perfect processes to achieve our mission. You'll join a culture of excellence and teamwork, with a strong focus on investing in our team and local communities. OIP offers a great work environment, professional development, challenging careers, and competitive compensation.

POSITION SUMMARY:

The Phone Receptionist in the Medical Billing Department is responsible for answering incoming calls from patients, insurance companies, and healthcare providers regarding billing questions, payment inquiries, insurance claims, and account information. This position requires excellent customer service skills, professionalism, attention to detail, and the ability to maintain patient confidentiality while providing accurate billing support.

ESSENTIAL FUNCTIONS

• Answer and direct incoming billing-related phone calls in a professional and courteous manner
• Assist patients with questions regarding balances, insurance claims, payments, statements, and payment plans
• Review patient accounts and provide accurate billing information
• Verify insurance and demographic information as needed
• Document all patient communications and account activity in the billing system
• Route complex billing issues to appropriate billing specialists or supervisors
• Process payments received over the phone according to office procedures
• Respond to voicemail messages and return calls promptly
• Maintain confidentiality of patient information in compliance with HIPAA regulations
• Communicate effectively with physicians’ offices, insurance companies, and patients
• Assist with administrative tasks including filing, scanning, and updating patient records
• Support the billing department with additional duties as assigned
• Other duties as assigned

EDUCATION

• High school diploma or equivalent required

EXPERIENCE

• Previous experience in a medical office, billing office or customer service is preferred
• Knowledge of medical terminology, insurances processes and billing procedures is helpful

Benefits Include:

• Competitive Wages
• Medical, Dental, Vision, Disability, and Life Insurance
• Company-Paid Group Life Insurance, Short-Term Disability & Long-Term Disability
• Paid Time Off (PTO)
• 401(k) plan and profit sharing
• Cell-Phone Discounts
• Casual Day on Fridays!
• Career Advancement Opportunities