Patient Contact Representative

The Orthopedic Institute of Pennsylvania; Peace Church (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Wages

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

PTO

401(k) plan and profit sharing

Casual Friday

Job summary

The Orthopedic Institute of PA is seeking a friendly, detail‑oriented scheduler to manage patient appointments, update demographics, and inform patients of changes using portal and phone. You will coordinate care with clinical staff and physicians, ensuring timely, accurate scheduling and data entry.

Ideal candidates have at least one year in a medical office, strong telephone etiquette, familiarity with medical terminology, and a proactive approach to patient service.

Qualifications

• High school diploma or GED is required.
• One year of work experience in a medical setting is preferred.
• Knowledge of medical terminology is desirable.
• Word processing and basic computer skills are expected.

Responsibilities

• Answers telephone using standard OIP greeting.
• Determine caller's needs and route calls accordingly.
• Schedules patient appointments following physician protocols.
• Responds to questions via telephone, portal, or email.
• Processes electronic fax documents.
• Handles appointment cancellations/reschedules/confirmations.
• Prepares patient portal letters for mailing.
• Opens/closes switchboard per procedure.
• Provides on-call information to requesting individuals.
• Logs into hospital systems to update patient information.
• Assists with miscellaneous clerical tasks or reports as needed.

Skills

Phone etiquette

Scheduling

Patient communications

Data entry

Education

High School Diploma or GED

Tools

Microsoft Word

Computer basics

Job description

Description

At the Orthopedic Institute of PA, our mission since 1971 has been to create an amazingly positive, memorable experience for every patient, family, and team member. We treat each other with crazy courtesy and exceptional empathy and work together to perfect processes to achieve our mission. You'll join a culture of excellence and teamwork, with a strong focus on investing in our team and local communities. OIP offers a great work environment, professional development, challenging careers, and competitive compensation.

POSITION SUMMARY: Responsible for scheduling patient appointments in an efficient and timely manner, gathering patient demographics, updating patients to inform them of their appointments, and using technology to coordinate patient care.

ESSENTIAL FUNCTIONS:

• Answers telephone using standard OIP greeting
• Determine caller's needs and address or route calls appropriately
• Schedules patient appointments in a prompt, pleasant, and helpful manner, following physician protocols
• Answering patient and outside facilities questions (via telephone, portal, etc.)
• Processing electronic fax documents
• Addressing appointment cancellations/reschedules/confirmations (via telephone, email, portal, direct message, electronic fax, patient communication system)
• Preparing patient portal letters to be mailed
• Opens/closes switchboard following standard procedure
• Provide on-call information to requesting individuals
• Logging on to hospital systems to update patient information as needed
• Miscellaneous clerical projects or generating reports as requested by Department Lead/Manager

EDUCATION: High school diploma or GED.

EXPERIENCE: One-year work experience, preferably in a medical office setting. Knowledge of medical terminology is desirable. Word processing and computer experience.

Benefits Include:

• Competitive Wages
• Medical, Dental, Vision, Disability, and Life Insurance
• Company-Paid Group Life Insurance, Short-Term Disability & Long-Term Disability
• Paid Time Off (PTO)
• 401(k) plan and profit sharing
• Cell-Phone Discounts
• Casual Day on Fridays!
• Company events for employees and families
• Career Advancement Opportunities