Patient Accounts Representative

Orthopedic Institute; Sioux Falls (SD); On-site; USD 42,000 - 54,000; Full time

Job summary

Orthopedic Institute in Sioux Falls, SD is seeking a Patient Accounts Representative to help patients understand their bills by phone and guide them through the billing process with empathy.

This role emphasizes clear communication, accurate account records, collaboration with billing teams, and a customer-service mindset to resolve questions efficiently.

Qualifications

• Experience in medical billing or denials and appeals preferred.
• Strong phone communication and empathy.
• Detail oriented with ability to organize and prioritize.

Responsibilities

• Connect with patients: spend significant time making and receiving calls to address account questions and resolve billing concerns with patience.
• Help resolve accounts: communicate with insurance companies, follow up on claims, and support billing activities.
• Keep details organized: maintain accurate account records and document conversations.
• Support your team: collaborate with coworkers to provide responsive, friendly service.

Skills

Phone support

Customer service

Interpersonal skills

Detail oriented

Tools

Medical billing software

Job description

Help Patients. Solve Problems. Be Part of a Team.

Patient Accounts Representative

Enjoy connecting with people by phone and helping them work through questions? Bring your customer-service skills and team-first attitude to Orthopedic Institute, where you’ll help patients understand their accounts and navigate the billing process with confidence. THIS IS NOT A REMOTE POSITION.

What You’ll Do

• Connect with patients: Spend a significant portion of your day making and receiving calls, answering account questions, and helping resolve billing concerns with patience and empathy.

• Help resolve accounts: Communicate with insurance companies, follow up on claims, and support billing and account-resolution activities.

• Keep details organized: Maintain accurate account records, document conversations, and manage follow-up tasks.

• Support your team: Collaborate with coworkers to provide responsive, friendly service.

What You’ll Bring

• Relevant experience: A background in medical billing, coding, denials and appeals, or other general billing functions is desired.

• A genuine enjoyment of phone work and a professional, compassionate approach to patient conversations.

• Excellent interpersonal skills and a strong commitment to being a dependable, supportive teammate.

• Attention to detail, problem-solving skills, and the ability to prioritize in a busy environment.

Join a team committed to exceptional care and service, and make a difference one conversation at a time.