Billing Assistant

Pro2 LLC; New York (NY); On-site; USD 42,000 - 58,000; Full time

Job summary

Pro2 LLC in New York is seeking a full-time Billing Assistant to support our billing team and service customers. You will answer calls, process payments, and coordinate with patients and providers to ensure accurate billing and timely cash flow.

The role requires strong communication, attention to detail, and the ability to maintain HIPAA confidentiality while handling sensitive information; prior billing or healthcare exposure is preferred but not required.

Qualifications

• Excellent verbal and written communication skills.
• Ability to resolve issues and inquiries with clients.
• Ability to follow written and oral instructions.
• Advanced beginner to intermediate computer skills.
• Ability to maintain confidentiality and attention to detail.
• Dependable with a strong work ethic and a team player.
• Experience in Billing and/or healthcare preferred but not required.

Responsibilities

• Answer incoming patient billing calls and process payments.
• Place outgoing calls to customers to obtain payment information.
• Follow up with customers by phone regarding balances due.
• Process prior authorization requests for rental equipment.
• Review and request documentation from physician offices to support medical necessity for equipment and supplies.
• Develop and maintain positive customer relations and ensure inquiries are answered promptly and empathetically.
• Partner internally to create a seamless customer experience and resolve issues.
• Maintain HIPAA compliance when handling patient information.
• Complete other duties and miscellaneous projects as assigned.

Skills

Verbal communication

Written communication

Problem solving

Attention to detail

Confidentiality

Team player

HIPAA knowledge

Tools

Computer skills

Job description

Job Description

Job Description: Are you looking for a job in a growing company with stable hours and great benefits? Then we would like to talk to you! We are currently looking for a full-time Billing Assistant to work with our billing team and service our customers at Pro2.

General Duties and Responsibilities:

• Answer incoming patient billing calls and process payments
• Place outgoing calls to customers to obtain payment information
• Follow up with customers by phone regarding balances due
• Process prior authorization requests for rental equipment
• Review and request documentation from physician offices to support medical necessity for equipment and supplies
• Develop and maintain positive customer relations and ensure customer inquiries are answered in a timely and caring manner
• Partner internally to create a seamless experience for our customers and resolve potential issues.
• Maintain strict confidentiality and adhere to all HIPAA Guidelines/regulations when handling patient information
• Complete other duties and miscellaneous projects as assigned

Physical requirements/ Abilities:

• Sit for long periods of time
• Use a phone or headset
• Speak clearly during in-person and telephone interactions
• Occasionally lift up to 25lbs

Position Qualifications: Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills
• Ability to work through and resolve issues and inquires with clients
• Ability to follow written and oral instructions
• Advanced beginner to Intermediate computer skills
• Ability to maintain the highest level of confidentialityDemonstrates attention to detail
• Dependable, with a strong work ethic and a team player
• Experience in Billing and/or healthcare preferred (but not required)