Patient Accounts Representative

Orthopedic Institute; Tea, Northern (SD, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Orthopedic Institute in Tea, SD seeks a Patient Accounts Representative to help patients understand their accounts and navigate the billing process with confidence. This role emphasizes phone interactions, empathy, and teamwork to deliver outstanding patient service.

You’ll connect with patients, resolve billing questions, and collaborate with the billing team to keep accounts organized and accurate. If you value clear communication and compassionate service, join us.

Qualifications

• Background in medical billing, coding, denials and appeals is desired.
• Enjoy phone work and maintain a professional, compassionate tone.
• Excellent interpersonal skills and dependable teammate.
• Attention to detail and ability to prioritize in a busy environment.

Responsibilities

• Make and receive calls to answer account questions and resolve billing concerns.
• Communicate with insurance companies, follow up on claims and support billing activities.
• Maintain accurate account records and document conversations.
• Collaborate with coworkers to provide responsive, friendly service.

Skills

Phone work

Customer service

Interpersonal skills

Team player

Attention to detail

Job description

Help Patients. Solve Problems. Be Part of a Team.

Patient Accounts Representative

Enjoy connecting with people by phone and helping them work through questions? Bring your customer-service skills and team-first attitude to Orthopedic Institute, where you’ll help patients understand their accounts and navigate the billing process with confidence. THIS IS NOT A REMOTE POSITION.

What You’ll Do

• Connect with patients: Spend a significant portion of your day making and receiving calls, answering account questions, and helping resolve billing concerns with patience and empathy.

• Help resolve accounts: Communicate with insurance companies, follow up on claims, and support billing and account-resolution activities.

• Keep details organized: Maintain accurate account records, document conversations, and manage follow-up tasks.

• Support your team: Collaborate with coworkers to provide responsive, friendly service.

What You’ll Bring

• Relevant experience: A background in medical billing, coding, denials and appeals, or other general billing functions is desired.

• A genuine enjoyment of phone work and a professional, compassionate approach to patient conversations.

• Excellent interpersonal skills and a strong commitment to being a dependable, supportive teammate.

• Attention to detail, problem-solving skills, and the ability to prioritize in a busy environment.

Join a team committed to exceptional care and service, and make a difference one conversation at a time.