Billing Client Care Specialist (Fully Remote)

Paychex; United States; Remote; USD 36,000 - 48,000; Full time

Job summary

Paychex is seeking a Billing Specialist to serve as the primary contact for client billing inquiries by phone and email. You will manage the billing inbox and phone line, ensuring timely responses and accurate information while staying up to date on billing policies and system updates.

The role requires a high school diploma or GED, at least 1 year of Billing Specialist experience, and strong Microsoft Office skills. Overtime and a flexible schedule may be needed to support client needs.

Qualifications

• High school diploma or GED required.
• At least 1 year of experience as a Billing Specialist.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Ability to work overtime and flex schedule as needed.

Responsibilities

• Serve as the primary contact for client billing inquiries via phone and email.
• Manage the billing inbox and phone line within department guidelines.
• Maintain knowledge of billing processes, policies, and system updates.
• Identify recurring issues and provide backup support to the Billing Specialist.

Skills

Customer service

Communication

Time management

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

• Play a key role in ensuring a positive, seamless client experience.
• Handle high-touch billing inquiries and escalations with urgency and professionalism.
• Build trust and strengthen client relationships through exceptional service.

Job Responsibilities:

• Serve as the primary contact for client billing inquiries via phone and email.
• Manage the billing inbox and phone line within department guidelines.
• Maintain knowledge of billing processes, policies, and system updates.
• Identify recurring issues and provide backup support to the Billing Specialist.

Job Qualifications:

• High school diploma or GED required.
• At least 1 year of experience as a Billing Specialist.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Ability to work overtime and flex schedule as needed.

Paychex provides payroll, benefits, and HR services to businesses, supporting clients with reliable and accurate solutions. It is a large, established organization that values collaboration, client service, and professional growth.