Phone-First Consumer Loan Advisor

SchoolsFirst Federal Credit Union; Riverside (CA); On-site; USD 28,000 - 41,000; Part time

Job summary

SchoolsFirst Federal Credit Union in Riverside, CA, seeks a Customer-focused Consumer Loan Service Delivery Representative to support members’ consumer lending needs primarily by phone.

You will process applications, gather documents, present loan decisions, fund personal loans and credit cards, and provide product information and recommendations. Maintain confidentiality and deliver service excellence with a 30-hour week.

Qualifications

• High School Diploma or GED required.
• Basic consumer lending product knowledge.
• Excellent oral and written communication skills.
• Ability to work with lenders and members via phone.

Responsibilities

• Provide World Class Personal Member Service via phone for consumer lending.
• Process loan applications and fund personal loans and credit cards.
• Gather documents and present loan information and recommendations.
• Maintain confidentiality of member records.

Skills

Listening

Customer service

Data entry

Communication

Attention to detail

Education

High School Diploma or GED

Job description

SchoolsFirst Federal Credit Union in Riverside, CA, seeks a Customer-focused Consumer Loan Service Delivery Representative to support members’ consumer lending needs primarily by phone.

You will process applications, gather documents, present loan decisions, fund personal loans and credit cards, and provide product information and recommendations. Maintain confidentiality and deliver service excellence with a 30-hour week.