Senior Consumer Loan Specialist & Member Experience Lead

SchoolsFirst Federal Credit Union; United States; Vor Ort; USD 56.000 - 81.000; Vollzeit

Zusammenfassung

SchoolsFirst Federal Credit Union is seeking a Sr Consumer Loan Service Delivery Representative to deliver world-class service to members by phone or email, promote loan products, and handle complex consumer loan situations.

The role includes leading and assisting supervisors, coaching team members, and ensuring accurate processing, funding, and compliance across originations while maintaining a superior member experience.

Qualifikationen

• High School Diploma or GED required
• 5-7 years of prior related experience required

Aufgaben

• Provide world-class member service to Members via the phone or email.
• Promote credit union products and services to build relationships.
• Handle most complex situations in the consumer loan area.
• Lead to assist department Supervisors and Assistant Managers in achieving Consumer Loan Originations objectives.
• Serve as a subject matter expert focused on creating a great Member experience for loan originations call center teams.

Kenntnisse

Consumer loan systems

Team workflows

Communication skills

Computer literacy

Process improvement

Leadership

Ausbildung

High School Diploma or GED

Tools

DMV transactions

Jobbeschreibung

SchoolsFirst Federal Credit Union is seeking a Sr Consumer Loan Service Delivery Representative to deliver world-class service to members by phone or email, promote loan products, and handle complex consumer loan situations.

The role includes leading and assisting supervisors, coaching team members, and ensuring accurate processing, funding, and compliance across originations while maintaining a superior member experience.