Phone Enrollment Sales Rep (CSR)

British Swim School of Bay Area; United States; Remote; USD 22,730 - 32,373; Part time

Benefits offered by this job

401(k) matching

Bonus based on performance

Employee discounts

Flexible schedule

Opportunity for advancement

Paid time off

Job summary

A leading swim school organization is looking for Service Representatives to deliver exceptional customer service remotely. Candidates should have at least two years of customer service experience, a strong sense of urgency to resolve issues, and the ability to communicate effectively with customers. The role is part-time, requires weekend availability, and offers a flexible schedule. This is an exciting opportunity for those looking to enhance customer engagement in a supportive environment.

Qualifications

• Minimum of two years of customer service and sales experience.
• Must have quiet space without distractions for work.

Responsibilities

• Focus on customer experience and engagement.
• Manage customer inquiries and concerns.
• Deliver exceptional, solution-oriented customer service.

Skills

Customer service skills

Strong listening skills

Bilingual communication

Ability to multi-task

Education

High School or some college education

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Paid time off

Status: Part-time, Non-Exempt, potential to become full-time

Location: Remote

Service Representatives at British Swim School Bay Area focus on customer experience, engagement, customer enrollment, and managing all customer inquiries and concerns. The CSR focus is to deliver exceptional solution-oriented customer service, process enrollment requests as needed and answer questions while making experiences personable and memorable verbally and electronically.

Knowledge, Skills and Ability

• Enthusiastic, assertive personality with customer service skills
• Strong listener with a sense of urgency to resolve issues or provide solutions
• Effectively communicate with customers and employees, bi-lingual is a plus
• Disciplined to follow schedules, policies, and procedures of British Swim School
• Able to multi-task using phone systems and appropriate computer programs.

Qualifications

• Minimum of two years of customer service and sales experience
• High School or some college education or equivalent experience.
• Must have quiet space without distractions for work

Job Type: Part-time

Salary: $20.00 per hour

Expected hours: No less than 20 per week

Experience level:

• 2 years

Shift:

• Day shift
• Evening shift
• Rotating shift

Schedule day range:

• Must have weekend availability

Work setting:

• Remote

Work Location: Remote

This is a remote position.