Front Desk Receptionist

British-Swim-Schoo; South Lyon (MI); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Free uniforms

Opportunity for advancement

Paid training

Paid sick leaves

Job summary

British Swim School is seeking a Customer Experience Specialist (Site Supervisor) to greet families, answer questions, and support front desk operations at our swim school. The role interfaces with instructors and managers to ensure smooth lessons and excellent customer service.

Responsibilities include welcoming guests, assisting with account inquiries, helping with lessons, staffing schedules, posting media, and monitoring water chemistry and temperatures to ensure safety and quality.»

Qualifications

• Excellent interpersonal communication and organizational skills.
• Have a responsible and professional demeanor.

Responsibilities

• Welcoming students and parents/guardians to the pool deck area.
• Answering customers' questions about their account, their child’s progress, or about the program, also handle call center.
• Assist swim instructors and managers when needed during swim lessons.
• Manage employee schedules and track their attendance.
• Post media content and monitor social media platforms.
• Checking water chemistry and temperature prior to swim lessons.

Skills

Excellent interpersonal communication

Organizational skills

Professional demeanor

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Free uniforms
• Opportunity for advancement

A position at British Swim School is more than just a job, it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure “survival of the littlest”.

Compensation and Benefits (dependent on the franchise owner):

• Competitive pay based on experience and with possible opportunities for bonuses!
• Paid training!
• Paid sick leaves
• Flexible schedules - shifts are 4-5 hours; easy to schedule around school or other jobs. Shifts typical run-on weeknights from 3-8 pm and on weekends during the morning hours.

The Position:

The Customer Experience Specialist, known as a "Site Supervisor" works at front desk at our swim school. This position plays a critical role in providing an excellent customer experience.

Your Typical Responsibilities:

• Welcoming students and parents/guardians to the pool deck area.
• Answering customers' questions about their account, their child’s progress, or about the program, also handle call center .
• Assist swim instructors and managers when needed during swim lessons.
• Manage employee schedules and track their attendance.
• Post media content and monitor social media platforms.
• Checking water chemistry and temperature prior to swim lessons.

Minimum Qualifications:

• Excellent interpersonal communication and organizational skills.
• Have a responsible and professional demeanor.

Preferred Qualifications:

• 1+ years of customer service experience.

About Us:

"Here at British Swim School, we are more than just a fun, surface-level swim lesson provider. We strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one, a survival school first and a learn-to-swim school second. As a result, we can support our mission “to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer".