Phone Enrollment Sales Rep CSR

British Swim School of Bay Area; Millbrae (CA); Remote; USD 22,730 - 32,373; Part time

Benefits offered by this job

401(k) matching

Bonus based on performance

Employee discounts

Flexible schedule

Opportunity for advancement

Paid time off

Job summary

A regional swim school franchise is looking for Service Representatives to enhance customer experience and manage inquiries. The role is part-time and remote, focusing on customer engagement and ensuring exceptional service delivery. Candidates should have a minimum of two years in customer service and be disciplined in following procedures. Available shifts include day, evening, and rotating, with weekend availability required. The pay rate is $20.00 per hour, with at least 20 hours expected per week.

Qualifications

• Minimum of two years of customer service and sales experience.
• Must have quiet space without distractions for work.

Responsibilities

• Focus on customer experience, engagement, enrollment, and inquiries.
• Deliver exceptional customer service and process enrollment requests.

Skills

Customer service skills

Strong listening skills

Effective communication

Multi-tasking ability

Education

High School or some college education

Job description

Benefits:

401(k) matching

Bonus based on performance

Employee discounts

Flexible schedule

Opportunity for advancement

Paid time off

Status: Part-time, Non-Exempt, potential to become full-time

Location: Remote

Service Representatives at British Swim School Bay Area focus on customer experience, engagement, customer enrollment, and managing all customer inquiries and concerns. The CSR focus is to deliver exceptional solution-oriented customer service, process enrollment requests as needed and answer questions while making experiences personable and memorable verbally and electronically.

Knowledge, Skills and Ability

Enthusiastic, assertive personality with customer service skills

Strong listener with a sense of urgency to resolve issues or provide solutions

Effectively communicate with customers and employees, bi-lingual is a plus

Disciplined to follow schedules, policies, and procedures of British Swim School

Able to multi-task using phone systems and appropriate computer programs.

Qualifications

Minimum of two years of customer service and sales experience

High School or some college education or equivalent experience.

Must have quiet space without distractions for work

Job Type: Part-time

Salary: $20.00 per hour

Expected hours: No less than 20 per week

Experience level:

2 years

Shift:

Day shift

Evening shift

Rotating shift

Schedule day range:

Must have weekend availability

Work setting:

Remote

Work Location: Remote

This is a remote position.

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.