Customer Experience Specialist

British Swim School; Virginia Beach (VA); On-site; USD 28,000 - 40,000; Part time

Benefits offered by this job

Competitive salary

Flexible schedule

Free uniforms

Paid training

Annual PTO and medical benefits

Job summary

British Swim School is seeking a Customer Experience Specialist, or Deck Ambassador, to work poolside at our Chesapeake location and other sites. You will welcome families, monitor pool area, and assist instructors while ensuring safety and a positive experience during lessons.

The role offers flexible schedules, with shifts typically in the 3–7 pm window and occasional Saturday hours. Prior customer service and lifeguard certifications are valued, with paid training and opportunities for growth.

Qualifications

• 1+ years of customer service experience.
• Lifeguarding/First Aid/CPR/AED certifications preferred.
• Excellent interpersonal communication and organizational skills.

Responsibilities

• Setting up and breaking down the pool deck area before and after each shift.
• Checking water chemistry and temperature prior to swim lessons.
• Welcoming students and parents/guardians to the pool deck area.
• Answering customers' questions about their account, their child’s progress, or about the program.
• Assist swim instructors and managers when needed during swim lessons.
• Post media content and monitor social media platforms.

Skills

Interpersonal communication

Professional demeanor

Job description

Benefits:

• Competitive salary
• Flexible schedule
• Free uniforms

A position at British Swim School is more than just a job, it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure “survival of the littlest”.

Compensation and Benefits (dependent on the franchise owner):

• Competitive pay based on experience and with possible opportunities for bonuses!
• Paid training!
• Annual PTO and medical benefits.
• Flexible schedules - shifts are usually 3-4 hours; easy to schedule around school or other jobs. Shifts typically run-on weekday afternoons from 3-7 pm and possibly some Saturday mornings and afternoons.

The Position:

The Customer Experience Specialist, known as a "Deck Ambassador" works poolside at our swim school. A Deck Ambassador is needed at our pool in Chesapeake (Western Branch/Chesapeake Square area) as well as other locations.

Your Typical Responsibilities:

• Setting up and breaking down the pool deck area before and after each shift.
• Checking water chemistry and temperature prior to swim lessons.
• Welcoming students and parents/guardians to the pool deck area.
• Answering customers' questions about their account, their child’s progress, or about the program.
• Assist swim instructors and managers when needed during swim lessons.
• Post media content and monitor social media platforms.

Minimum Qualifications:

• Excellent interpersonal communication and organizational skills.
• Have a responsible and professional demeanor.

Preferred Qualifications:

• 1+ years of customer service experience.
• Lifeguarding/First Aid/CPR/AED Certification(s), may be obtained during training.

About Us:

"Here at British Swim School, we are more than just a fun, surface-level swim lesson provider. We strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one, a survival school first and a learn-to-swim school second. As a result, we can support our mission “to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer".

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.