Customer Experience Specialist

British Swim School of Ann Arbor; Ann Arbor (MI); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Competitive pay based on experience

Paid training

Birthday off and paid

Flexible schedules

Job summary

A local swim school in Ann Arbor is seeking a Customer Experience Specialist, known as a Deck Ambassador, to enhance customer experiences poolside. The role includes setting up the pool deck, welcoming families, and monitoring swim programs. The ideal candidate should possess strong communication skills and a responsible demeanor. The position offers flexible scheduling, competitive pay ranging from $15.00 to $20.00 per hour, and opportunities for professional development.

Qualifications

• Must have excellent interpersonal communication and organizational skills.
• Needs to have a responsible and professional demeanor.
• Preferred certifications include Lifeguarding/First Aid/CPR/AED, which can be obtained during training.

Responsibilities

• Set up and break down the pool deck before and after each shift.
• Check water chemistry and temperature prior to lessons.
• Welcome students and parents to the pool deck.
• Answer customer questions about programs and student progress.
• Assist swim instructors and managers as needed during lessons.
• Post media content and monitor social media platforms.

Skills

Excellent interpersonal communication

Organizational skills

Customer service experience

Job description

A position at British Swim School is more than just a job; it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure “survival of the littlest”.

Compensation and Benefits (dependent on the franchise owner)

• Competitive pay based on experience with possible opportunities for bonuses.
• Paid training.
• Birthday off and paid.
• Flexible schedules—shifts are 4‑5 hours; easy to schedule around school or other jobs. Shifts typically run on weeknights from 3‑7 pm and on weekends during the morning hours.

The Position

The Customer Experience Specialist, known as a "Deck Ambassador," works poolside at our swim school. This position plays a critical role in providing an excellent customer experience.

Your Typical Responsibilities

• Setting up and breaking down the pool deck before and after each shift.
• Checking water chemistry and temperature prior to swim lessons.
• Welcoming students and parents/guardians to the pool deck area.
• Answering customers’ questions about their account, their child’s progress, or about the program.
• Assisting swim instructors and managers when needed during swim lessons.
• Posting media content and monitoring social media platforms.

Minimum Qualifications

• Excellent interpersonal communication and organizational skills.
• Responsible and professional demeanor.

Preferred Qualifications

• 1+ years of customer service experience.
• Lifeguarding/First Aid/CPR/AED Certification(s), may be obtained during training.

About Us

Here at British Swim School, we are more than just a fun, surface‑level swim lesson provider. We strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one—a survival school first and a learn‑to‑swim school second. Our mission is to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer.

Compensation: $15.00 - $20.00 per hour

Working at British Swim School is more than just a job; it’s a chance to create a lasting impact that could change a child's life.

Our Mission

To ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer.

Safe & happy work environment. Flexible work schedules and hours. A rewarding job with competitive pay. Opportunities for professional growth and development. We believe in investing in our team member's skills and knowledge, providing a pathway for career advancement and personal success.

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.