Phone-Centric Customer Service Specialist

Piedmont Door Solutions; Belmont (NC); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) with company match

Health, dental, and vision insurance

Paid time off

Company-paid life insurance plus short

and long-term disability

Growth opportunities

Job summary

Piedmont Door Solutions in Charlotte, NC is seeking a Customer Service Representative to be the first voice customers hear. This phone-focused role handles incoming calls, logs each interaction in NetSuite, and routes requests to the right person.

If you're organized, calm under pressure, and enjoy helping people, this is a great opportunity to grow with a growing company serving hospitals, universities, retailers, and government facilities.

Qualifications

• 1–2+ years of call center, receptionist, or customer service experience.
• Strong phone presence and customer service skills.
• Ability to handle a high volume of calls while staying friendly and organized.
• Clear verbal and written communication.
• Strong attention to detail and accurate data entry.
• Problem-solving mindset and the ability to stay calm with frustrated callers.
• Proficiency with Microsoft Office.

Responsibilities

• Answer all incoming customer and service calls promptly and professionally.
• Route calls to managers and team members, including other branches as needed.
• Enter and update customer calls, service requests, and contact info in NetSuite.
• Look up customer accounts, job status, and service history to answer questions on the spot.
• Take detailed messages and make sure every call gets a follow-up.
• Return voicemails and callbacks in a timely manner.
• Keep call records accurate and up to date.

Skills

Phone presence

Customer service

Attention to detail

Clear communication

Problem solving

Microsoft Office

Tools

NetSuite

Job description

Piedmont Door Solutions in Charlotte, NC is seeking a Customer Service Representative to be the first voice customers hear. This phone-focused role handles incoming calls, logs each interaction in NetSuite, and routes requests to the right person.

If you're organized, calm under pressure, and enjoy helping people, this is a great opportunity to grow with a growing company serving hospitals, universities, retailers, and government facilities.