PDS - Customer Service Representative (Charlotte, NC)

Piedmont Door Solutions; Huntersville (NC); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

401(k) with company match

Health, dental, and vision insurance

Paid time off

Company-paid life insurance plus short

long-term disability

Room to grow as part of the Cobalt Ser

Job summary

Piedmont Door Solutions is hiring a Customer Service Representative for our Charlotte, NC branch. This phone-focused role puts you on the front line, handling calls, logging them in NetSuite, and routing to the right person.

If you’re organized, calm under pressure, and enjoy helping customers, this is a great opportunity to grow with a growing company. You’ll answer inbound calls, look up account and job history, update records, and ensure timely follow-up.

Qualifications

• 1–2+ years of call center, receptionist, or customer service experience.
• Strong phone presence and customer service skills.
• Ability to handle a high volume of calls while staying friendly and organized.
• Clear verbal and written communication.
• Strong attention to detail and accurate data entry.
• Problem-solving mindset and the ability to stay calm with frustrated callers.

Responsibilities

• Answer all incoming customer and service calls promptly and professionally.
• Route calls to managers and team members, including other branches as needed.
• Enter and update customer calls, service requests, and contact info in NetSuite.
• Look up customer accounts, job status, and service history to answer questions on the spot.
• Take detailed messages and make sure every call gets a follow-up.
• Return voicemails and callbacks in a timely manner.
• Keep call records accurate and up to date.

Skills

Call center experience

Strong phone presence

Customer service

Clear verbal and written communication

Attention to detail

Data entry

Problem solving

Organization

Microsoft Office

Tools

Microsoft Office

Job description

Customer Service Representative – Charlotte, NC

About Piedmont Door Solutions

Since 2001, Piedmont Door Solutions has been a trusted name in pedestrian door and entrance solutions. We install, service, and maintain automatic doors, manual doors, and door hardware for hospitals, universities, retail stores, government buildings, and commercial facilities. Our team is built on excellent customer service, attention to detail, and meeting each client’s unique needs.

Position Overview

We’re hiring a Customer Service Representative for our Charlotte, NC branch. This is a phone-focused role. You’ll be the first voice our customers hear, and you’ll own the phone line, making sure every call is handled, logged in NetSuite, and routed to the right person. If you’re organized, calm under pressure, and enjoy helping people, this is a great opportunity to grow with a growing company.

What You’ll Do

• Answer all incoming customer and service calls promptly and professionally
• Route calls to managers and team members, including other branches as needed
• Enter and update customer calls, service requests, and contact info in NetSuite
• Look up customer accounts, job status, and service history to answer questions on the spot
• Take detailed messages and make sure every call gets a follow-up
• Return voicemails and callbacks in a timely manner
• Keep call records accurate and up to date

What You Bring

• 1–2+ years of call center, receptionist, or customer service experience
• Strong phone presence and customer service skills
• Ability to handle a high volume of calls while staying friendly and organized
• Clear verbal and written communication
• Strong attention to detail and accurate data entry
• Problem-solving mindset and the ability to stay calm with frustrated callers
• Proficiency with Microsoft Office

Preferred Qualifications

• NetSuite experience (strongly preferred)
• Experience in a commercial door, construction, or field service environment

What We Offer

• 401(k) with company match
• Health, dental, and vision insurance
• Paid time off
• Company-paid life insurance plus short- and long-term disability
• Room to grow as part of the Cobalt Service Partners family

Piedmont Door Solutions is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other legally protected status.