Inbound Customer Advocate | NetSuite-Driven CSR

Piedmont Door Solutions; Concord (NC); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) with company match

Health, dental, and vision insurance

Paid time off

Company-paid life insurance plus short

Room to grow as part of the Piedmont??

Descripción de la vacante

Piedmont Door Solutions in Charlotte, NC is hiring a Customer Service Representative focused on phone support. You will be the first voice customers hear, log calls in NetSuite, and route inquiries to the right team to ensure timely resolutions.

If you are organized, calm under pressure, and enjoy helping people, this role offers growth with a growing company serving hospitals, universities, retail and commercial facilities in the region.

Formación

• 1–2+ years of call center, receptionist, or customer service experience
• Strong phone presence and customer service skills
• Ability to handle a high volume of calls while staying friendly and organized
• Clear verbal and written communication
• Strong attention to detail and accurate data entry
• Problem-solving mindset and the ability to stay calm with frustrated callers
• Proficiency with Microsoft Office

Responsabilidades

• Answer all incoming customer and service calls promptly and professionally
• Route calls to managers and team members, including other branches as needed
• Enter and update customer calls, service requests, and contact info in NetSuite
• Look up customer accounts, job status, and service history to answer questions on the spot
• Take detailed messages and make sure every call gets a follow-up
• Return voicemails and callbacks in a timely manner
• Keep call records accurate and up to date

Conocimientos

Call center experience

Customer service

Phone presence

Data entry

Microsoft Office

Communication

NetSuite

Herramientas

NetSuite

Descripción del empleo

Piedmont Door Solutions in Charlotte, NC is hiring a Customer Service Representative focused on phone support. You will be the first voice customers hear, log calls in NetSuite, and route inquiries to the right team to ensure timely resolutions.

If you are organized, calm under pressure, and enjoy helping people, this role offers growth with a growing company serving hospitals, universities, retail and commercial facilities in the region.