Phone-Based Loan Services Specialist

Security Finance; Silver City (NM); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Company paid Health insurance (employe

Competitive 401(k) with match

Life and Dental benefits

Paid holidays and vacation

Profit Sharing

Closed on Sundays

Job summary

Security Finance in Silver City, NM is seeking a customer service representative focused on phone interactions and delivering exceptional support. The role emphasizes accurate cash handling, regulatory compliance, and timely loan applications in a fast-paced environment.

The position requires a reliable driver and background check clearance, with schedule variations including evenings and Saturdays. Benefits include health insurance, retirement plans, and profit sharing as part of a full

Qualifications

• 18 years of age or older.
• Valid driver’s license, acceptable driving record and reliable transportation
• Ability to pass a criminal background check
• Collections experience (direct first party collections/skip tracing) preferred
• Ability to be working on the phone for the majority of the day
• Ability to work Monday-Friday until 8 PM and Saturdays. Schedule varies by location.

Responsibilities

• Providing exceptional customer service
• Maintaining office cash with accuracy and security
• Achieving account gain through proven loan judgment and effective customer solicitation
• Ensuring compliance with state and federal lending regulations and Company policies
• Ensuring prompt completion of loan applications
• Ensuring compliance with company record keeping procedures

Skills

Phone communication

Customer service

Attention to detail

Regulatory compliance

Job description

Security Finance in Silver City, NM is seeking a customer service representative focused on phone interactions and delivering exceptional support. The role emphasizes accurate cash handling, regulatory compliance, and timely loan applications in a fast-paced environment.

The position requires a reliable driver and background check clearance, with schedule variations including evenings and Saturdays. Benefits include health insurance, retirement plans, and profit sharing as part of a full