Customer Service Representative

Security Finance; Floresville (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance (employee)

401(k) with match

Life and Dental benefits

Paid holidays and vacation

Profit sharing

Closed Sundays

Job summary

Security Finance in Floresville, TX is seeking a customer service focused associate to handle high-volume phone interactions, process loan applications, and uphold lending regulations.

The role emphasizes accurate cash handling, compliance with company policies, and opportunities with a full benefits package including health, 401(k), life and dental coverage, paid holidays, and profit sharing; Sundays closed. Hours are Monday-Friday until 8 PM and Saturdays, with schedule varying by location.

Qualifications

• Professional customer service experience is required.
• Ability to handle cash with accuracy and security.
• Understanding of loan processes and regulations is preferred.
• Familiarity with company policies and Know Your Rights is a plus.

Responsibilities

• Provide exceptional customer service via phone.
• Maintain accurate and secure office cash.
• Aim to grow accounts through loan judgments and customer solicitation.
• Ensure compliance with state and federal lending regulations and policies.
• Promptly process loan applications and maintain records.

Skills

Phone-based customer service

Cash handling

Loan knowledge

Regulatory compliance

Loan applications

Record keeping

Job description

0948-03-Floresville,TX-SF
Floresville, TX 781143166, USA

Description

Job Responsibilities In this customer service role the majority of customer interaction will be over the phone; a friendly telephone presence and effective communication skills are essential. We are looking for a results-driven individual who thrives in a fast paced environment.

• Providing exceptional customer service
• Maintaining office cash with accuracy and security
• Achieving account gain through proven loan judgment and effective customer solicitation
• Ensuring compliance with state and federal lending regulations and Company policies
• Ensuring prompt completion of loan applications
• Ensuring compliance with company record keeping procedures

Benefits At Security Finance we understand that our past accomplishments and future achievements are directly connected to the individual successes of our people. We are proud to offer a competitive compensation and full benefits package.

• Company paid Health insurance (employee only)
• Competitive 401(k) with match
• Life and Dental benefits
• Paid holidays and vacation
• Profit Sharing
• Closed on Sundays

Job Requirements

• 18 years of age or older
• Valid driver’s license, acceptable driving record and reliable transportation
• Ability to pass a criminal background check
• Collections experience (direct first party collections/skip tracing) preferred
• Ability to be working on the phone for the majority of the day
• Ability to work Monday-Friday until 8 PM and Saturdays. Schedule varies by location.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.