Field Customer Service & Loan Support Specialist

Security Finance; Burkburnett (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Company paid Health insurance

Competitive 401(k) with match

Life and Dental benefits

Paid holidays and vacation

Profit Sharing

Closed on Sundays

Job summary

Security Finance is seeking a Floating Customer Service Representative to handle primarily phone-based customer interactions in a fast-paced environment. The role emphasizes accuracy in cash handling, loan processing, and strict compliance with lending regulations.

Responsibilities include delivering exceptional service, driving account gains through loan judgments and solicitations, and ensuring timely loan applications while adhering to company record-keeping standards.

Qualifications

• 18 years of age or older.
• Valid driver’s license and reliable transportation.
• Ability to pass a criminal background check.
• Collections experience preferred.
• Ability to work most days on the phone.

Responsibilities

• Providing exceptional customer service.
• Maintaining office cash with accuracy and security.
• Achieving account gain through loan judgment and solicitation.
• Ensuring compliance with state and federal lending regulations and company policies.
• Ensuring prompt completion of loan applications.
• Maintaining company record keeping procedures.

Skills

Customer service

Phone communication

Sales support

Job description

Security Finance is seeking a Floating Customer Service Representative to handle primarily phone-based customer interactions in a fast-paced environment. The role emphasizes accuracy in cash handling, loan processing, and strict compliance with lending regulations.

Responsibilities include delivering exceptional service, driving account gains through loan judgments and solicitations, and ensuring timely loan applications while adhering to company record-keeping standards.