988 Crisis Care Coordinator — Lifeline Response Specialist

North Central Mental Health Services, Inc.; Columbus (OH); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Electronic Onboarding

Team-Oriented Environment

Health, Dental and Vision Coverage

Life Insurance, Disability & AD&D

Supplemental Life Options

Long-Term Care & Whole Life Options

401(k) & Roth with Employer Match

Generous Paid Vacation & Holidays

Mileage Reimbursement

Free Parking

Student Loan Forgiveness

Referral Bonuses

CARF Accredited

50+ years serving Franklin County

Top Non-Profit Organization

Job summary

North Central Mental Health Services, Inc. seeks a Crisis Care Coordinator to cover national 988 directed calls and support crisis response efforts. Shifts are on-site with weekend hours scheduled as needed, and paid Suicide Prevention training is provided.

The role requires an Associate's degree (Bachelor's preferred) and strong poise under pressure, with MS Office and email proficiency. Training and onboarding are provided. Benefits and growth opportunities are offered.

Qualifications

• Associate's degree required; Bachelor's degree preferred.
• Must report timely and fulfill duties consistently.
• Willingness to successfully complete paid Suicide Prevention training.
• Computer experience including MS Office and email.

Responsibilities

• Provide coverage for national 988 directed calls to our call center during shift hours weekly (40 hours).
• Will include weekend hours either on a rotational basis or permanently scheduled, if preferred.
• May initiate and respond to emergency service departments to assist survivors and execute trauma-informed crisis stabilization techniques.
• May train other Suicide & Lifeline employees or provide silent monitoring of calls during active sessions.

Skills

Reliability/consistency

Poise under pressure

Willingness to train

Communication

Education

Associate's degree

Bachelor's degree

Tools

MS Office

Email

Job description

North Central Mental Health Services, Inc. seeks a Crisis Care Coordinator to cover national 988 directed calls and support crisis response efforts. Shifts are on-site with weekend hours scheduled as needed, and paid Suicide Prevention training is provided.

The role requires an Associate's degree (Bachelor's preferred) and strong poise under pressure, with MS Office and email proficiency. Training and onboarding are provided. Benefits and growth opportunities are offered.