Lead Teller & Branch Service Supervisor

S&T Bank; Irwin (Westmoreland County); On-site; USD 26,000 - 51,000; Full time

Job summary

S&T Bank in Irwin, PA is seeking a Branch Customer Service Associate to operate the customer service window, handle transactions, and deliver exceptional service while mentoring frontline staff. This role emphasizes accuracy, problem solving, and a strong customer focus at the main branch in Irwin.

The position requires 2–5 years of business experience, supervisory exposure, and a high school diploma with specialized training or a two-year degree.

Qualifications

• Requires a high school diploma or equivalent, plus specialized training or a two-year degree.
• Two to five years of general business experience, one to two years of supervisory experience preferred.
• Successful completion of the retail training program required.

Responsibilities

• Operates a customer service window to provide customers with exceptional service on a variety of transactions.
• Suggests solutions and options to customers and refers customers to appropriate areas of the bank.
• Resolves customer problems/issues/concerns in an accurate and efficient manner.

Skills

Customer service

Leadership

Interpersonal skills

Teamwork

Problem solving

Education

High school diploma

Two-year degree

Retail training program

Tools

Banking software

POS system

Job description

S&T Bank in Irwin, PA is seeking a Branch Customer Service Associate to operate the customer service window, handle transactions, and deliver exceptional service while mentoring frontline staff. This role emphasizes accuracy, problem solving, and a strong customer focus at the main branch in Irwin.

The position requires 2–5 years of business experience, supervisory exposure, and a high school diploma with specialized training or a two-year degree.