Phlebotomy Team Lead — Multi‑Site Supervisor

Quest Diagnostics; Roanoke (VA); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Medical benefits

Well-being programs

Blueprint for Wellness program

Vacation and holidays

401(k) matching

Employee stock purchase plan

Life and disability insurance

Flexible Spending Accounts

Job summary

Quest Diagnostics Roanoke, VA is seeking a Phlebotomist Group Lead to supervise patient service activities across PSCs and IOPs. This role emphasizes leadership, accuracy, and customer-focused phlebotomy services in a high-volume setting.

Responsibilities include coaching staff, ensuring compliance with SOPs, data integrity, and effective communication with clients and teams. Travel within the territory may be required, and performance incentives may apply.

Qualifications

• Seven years phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections.
• Keyboard/data entry experience.
• Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.
• Must have reliable transportation, valid driver license, and clean driving record, if applicable.
• Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/Mobile/Long-Term Care/In-Office Phlebotomy locations with minimal notice.

Responsibilities

• Collect specimens according to established procedures.
• Administer oral solutions according to established training.
• Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.
• Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders.
• Enter billing information and collect payments when required, including the safeguarding of assets and credit card information.
• Data entry and processing specimens including: labeling, centrifuging, splitting, and freezing specimens as required by test order.
• Perform departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed.

Skills

Phlebotomy

Data entry

Customer service

Multi-site travel

Education

High School Diploma or Equivalent

Tools

Lab technology systems

Job description

Quest Diagnostics Roanoke, VA is seeking a Phlebotomist Group Lead to supervise patient service activities across PSCs and IOPs. This role emphasizes leadership, accuracy, and customer-focused phlebotomy services in a high-volume setting.

Responsibilities include coaching staff, ensuring compliance with SOPs, data integrity, and effective communication with clients and teams. Travel within the territory may be required, and performance incentives may apply.