Phlebotomy - Phlebotomist III - Floater

Mindlance; Atlanta (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Services Representative III-Floater to join their team. In this role, you will be the first point of contact for patients, providing exceptional care and ensuring a smooth phlebotomy process. Your expertise in drawing blood samples and handling patient information with confidentiality will be crucial. This position offers the opportunity to work in various settings, adapting to the needs of the business while maintaining a safe and professional environment. If you are passionate about patient care and thrive in a dynamic environment, this is the perfect opportunity for you.

Qualifications

• 3+ years of phlebotomy experience including pediatric and geriatric collections.
• Medical training or certification preferred for enhanced qualifications.

Responsibilities

• Draw quality blood samples while ensuring patient comfort and safety.
• Maintain accurate records and documentation of patient interactions.

Skills

Phlebotomy

Customer Service

Attention to Detail

Organizational Skills

Education

High School Diploma

Medical Assistant Training

Phlebotomy Certification

Job description

Description/Comment: The Patient Services Representative III-Floater (PSR III) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR III draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR III has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe, and accurate manner. The PSR III will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to a doctor's office, a patient service center, or as business needs dictate.

Under the direction of the area supervisor, perform daily activities accurately and on time. Maintain a safe and professional environment. Perform with confidence, both in forensic and clinical specimen collection and processing duties following established practices and procedures. Verify patient demographic info/initials, including patient signature post-venipuncture, to ensure tubes are labeled in their presence and the name on the label is correct. Maintain required records and documentation. Demonstrate organizational commitment and promote a positive image to patients, clients, employees, and the public in general.

Job Requirements:

• Ability to provide quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills, including pediatric and geriatric collections.
• Flexible and available based on staffing needs, including weekends, holidays, on-call, and overtime.
• Committed to all Policies & Procedures, including dress code, Employee Health & Safety, and guiding principles.
• Must be able to make decisions based on established procedures and exercise good judgment. Must have reliable transportation, a valid driver’s license, and a clean driving record if applicable.
• Travel and flexible hours required to work multiple locations and cover Patient Service Center/In-Office Phlebotomy locations with minimal notice.
• Capable of handling multiple priorities in a high-volume setting.
• Must demonstrate superior customer focus, open and transparent communication, ability to embrace change, and knowledge of our business.

Training locations may vary based on trainer availability.

Required Education:

• High school diploma or equivalent.
• Medical training: medical assistant or paramedic training preferred. Phlebotomy certification preferred, required in California, Nevada, and Washington.

Work Experience:

• Three years of phlebotomy experience required, including pediatric, geriatric, and capillary collections.
• Minimum 2 years in a Patient Service Center environment preferred.
• Customer service experience in retail or service environment preferred. Keyboard/data entry experience.

EEO Statement:

Mindlance is an Equal Opportunity Employer and does not discriminate based on minority, gender, disability, religion, LGBTQI+, age, or veterans.

All hires are subject to background checks, which may include criminal history, social security verification, employment verification, motor vehicle records, education verification, licensure, and debarment checks. Convictions do not necessarily disqualify an applicant but will be escalated to the compliance team.

Offer of Employment Process: Successful candidates will be informed of the client's contingent offer, which is subject to background check and drug screening clearance. Upon completion, candidates receive start instructions from the account management team.