Phlebotomy Operations Supervisor | Lead Training & QA

Quest Diagnostics; Oakland (CA); On-site; USD 68,640 - 80,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) with company match

Flexible Spending Accounts

Vacation and holidays

Education assistance

Job summary

Quest Diagnostics is looking for a Phlebotomy Supervisor in Oakland, CA. This role involves overseeing Patient Services operations, ensuring quality standards in phlebotomy, and training and managing staff. The successful candidate will work Monday to Friday from 7:30 AM to 4:30 PM.

Applicants should have leadership experience, a state phlebotomy license, and the ability to manage staffing and operational issues.

Qualifications

• Min. two years of supervisory or demonstrated leadership experience.
• Min. five years of experience in phlebotomy or other healthcare environments.
• Customer service experience is preferred.

Responsibilities

• Oversee daily operations of all assigned facilities.
• Implement SOPs for phlebotomy services according to guidelines.
• Ensure all licensure requirements are met.
• Train, coach, supervise, and develop staff.
• Investigate and resolve customer complaints.

Skills

Flexibility and availability based on staffing requirements

Strong organization skills

Excellent communication skills

Proficient in MS Office applications

Valid driver’s license

Education

Bachelor’s Degree in Business Administration, Healthcare or related field

High School Diploma or Equivalent

Job description

Quest Diagnostics is looking for a Phlebotomy Supervisor in Oakland, CA. This role involves overseeing Patient Services operations, ensuring quality standards in phlebotomy, and training and managing staff. The successful candidate will work Monday to Friday from 7:30 AM to 4:30 PM.

Applicants should have leadership experience, a state phlebotomy license, and the ability to manage staffing and operational issues.