Phlebotomy Operations Lead

LCH Lab. Corp. of America Holdings; Birmingham (AL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

STD/LTD insurance

401(k)

Paid Time Off (PTO) or Flexible Time

Tuition reimbursement

Employee stock purchase plan

Job summary

Labcorp in Birmingham, AL seeks a Phlebotomy Supervisor to lead a team of phlebotomists in Patient Service Centers or physician offices. You will manage patient flow, productivity, and scheduling while handling payroll and performance appraisals. Travel to additional sites may be required.

Ideal candidates have a high school diploma or GED, 3+ years in a supervisory role, and 3+ years as a phlebotomist. Excellent communication and a commitment to outstanding patient service are essential.

Qualifications

• Proven track record in providing exceptional customer service.
• Ability to lead a team of phlebotomists and coordinate schedules.
• Strong communication and organizational skills.

Responsibilities

• Supervise a team of (+25) phlebotomists working in Patient Service Centers and/or physician's offices
• Manage patient flow, wait times, and inventory levels and information logs
• Monitor monthly productivity and report any deviations as necessary
• Coordinate phlebotomists' schedules through resourceful and creative thinking
• Perform operational duties such as payroll, monthly schedules and performance appraisals
• Partner with Human Resources regarding employee relations issues and disciplinary actions
• Hire and train phlebotomists to fill any open positions
• Communicate effectively to internal and external customers including patients, client office staff, sales team, logistics and senior management
• Provide exceptional customer service to all patients and clients
• Assist in the set-up of new Patient Service Centers or Client Offices
• Provide resolution of any patient or client issues
• Perform, collect and prepare specimens when needed
• Travel to additional sites as necessary

Skills

Supervisory experience

Phlebotomy

Customer service

Education

High school diploma or GED

Job description

Labcorp in Birmingham, AL seeks a Phlebotomy Supervisor to lead a team of phlebotomists in Patient Service Centers or physician offices. You will manage patient flow, productivity, and scheduling while handling payroll and performance appraisals. Travel to additional sites may be required.

Ideal candidates have a high school diploma or GED, 3+ years in a supervisory role, and 3+ years as a phlebotomist. Excellent communication and a commitment to outstanding patient service are essential.