Phlebotomy Lead - Onsite Operations & Quality

Mass General Brigham Incorporated; Boston (MA); Hybrid; USD 47,000 - 68,000; Full time

Job summary

Mass General Brigham is seeking a Supervisor in Phlebotomy to oversee phlebotomy workflow on site in Boston, ensure safety and accuracy, and manage staff performance. The role requires leading the team, maintaining compliance, and providing quality data to QA.

The position emphasizes strong communication, mentorship, and operational oversight to uphold service standards and timely results across the department.

Qualifications

• High School Diploma or Equivalent required; Associate degree preferred.
• Phlebotomy Technician certification required; driver’s license preferred.
• 3–5 years experience as a phlebotomy lead; knowledge of regulatory requirements.

Responsibilities

• Manages direct report staff, including scheduling, interviewing, and evaluating performance.
• Implements and maintains hospital, lab, and regulatory policies and procedures.
• Monitors customer and employee service expectations and outcomes.
• Provides department quality data indicators to QA or applicable entities.
• Oversees payroll functions for the department.

Skills

Phlebotomy regs

Time management

Leadership

Training/mentorship

Communication

Education

High School diploma or equivalent

Associate's degree preferred

Tools

Statistical software

MS Office

Job description

Mass General Brigham is seeking a Supervisor in Phlebotomy to oversee phlebotomy workflow on site in Boston, ensure safety and accuracy, and manage staff performance. The role requires leading the team, maintaining compliance, and providing quality data to QA.

The position emphasizes strong communication, mentorship, and operational oversight to uphold service standards and timely results across the department.