Phlebotomy & Lab Support Technician I

Mercy Co; Springfield (MO); On-site; USD 38,000 - 52,000; Full time

Job summary

Mercy is seeking a Lab Support Technician (Phlebotomy) I to join our laboratory team. You will play a vital part in supporting physicians, caregivers, and patients by ensuring accurate specimen collection, laboratory processing, and exceptional customer service.

As an essential member of the provider care team, you will help deliver timely and accurate laboratory services while upholding Mercy's mission, values, and Signature Service Standards.

Qualifications

• High school diploma or equivalent.
• BLS certification within six months of hire.
• Successful completion of probationary period.
• No active disciplinary actions or performance improvement plans.
• Strong communication, organizational, and customer service skills.
• Ability to work effectively in a fast-paced healthcare environment.

Responsibilities

• Collect laboratory specimens safely, accurately, and professionally through skilled phlebotomy practices.
• Process, transport, and refer laboratory specimens according to established procedures.
• Support laboratory operations through data entry, reporting, scheduling, and administrative functions.
• Maintain compliance with HIPAA regulations and laboratory policies.
• Ensure accurate and timely handling of laboratory reports and information.
• Deliver outstanding customer service to patients, providers, and coworkers.
• Complete competency and departmental training requirements under laboratory leadership guidance.
• Contribute to a culture of teamwork, quality, and patient-centered care.

Skills

Communication

Organization

Customer service

Phlebotomy basics

Education

High School Diploma or equivalent

College coursework in Chemistry/Biology

Tools

BLS certification

Job description

Mercy is seeking a Lab Support Technician (Phlebotomy) I to join our laboratory team. You will play a vital part in supporting physicians, caregivers, and patients by ensuring accurate specimen collection, laboratory processing, and exceptional customer service.

As an essential member of the provider care team, you will help deliver timely and accurate laboratory services while upholding Mercy's mission, values, and Signature Service Standards.