Lab Support Technician I (Phlebotomy) - Full Time

Mercy Co; Springfield (MO); On-site; USD 38,000 - 52,000; Full time

Job summary

Mercy is seeking a Lab Support Technician (Phlebotomy) I to join our laboratory team. You will play a vital part in supporting physicians, caregivers, and patients by ensuring accurate specimen collection, laboratory processing, and exceptional customer service.

As an essential member of the provider care team, you will help deliver timely and accurate laboratory services while upholding Mercy's mission, values, and Signature Service Standards.

Qualifications

• High school diploma or equivalent.
• BLS certification within six months of hire.
• Successful completion of probationary period.
• No active disciplinary actions or performance improvement plans.
• Strong communication, organizational, and customer service skills.
• Ability to work effectively in a fast-paced healthcare environment.

Responsibilities

• Collect laboratory specimens safely, accurately, and professionally through skilled phlebotomy practices.
• Process, transport, and refer laboratory specimens according to established procedures.
• Support laboratory operations through data entry, reporting, scheduling, and administrative functions.
• Maintain compliance with HIPAA regulations and laboratory policies.
• Ensure accurate and timely handling of laboratory reports and information.
• Deliver outstanding customer service to patients, providers, and coworkers.
• Complete competency and departmental training requirements under laboratory leadership guidance.
• Contribute to a culture of teamwork, quality, and patient-centered care.

Skills

Communication

Organization

Customer service

Phlebotomy basics

Education

High School Diploma or equivalent

College coursework in Chemistry/Biology

Tools

BLS certification

Job description

Find your calling at Mercy!

The Lab Support Technician (LST I) is part of the provider care team acting in a support capacity for reports, data and scheduling functions of the laboratory. This position is responsible for providing accurate, timely and effective provision of laboratory support. The LST I will be required to exhibit excellent customer service skills in line with the Mercy Signature Service with all internal and external customer interactions. The LST I is responsible as required for the skillful acquisition of laboratory specimens for testing, utilizing safe, accurate, effective, professional methodologies while observing HIPAA confidentiality requirements and lab policies. The LST I will be responsible for all processing, transport and referral of all types of laboratory specimens and reports as required. In order for the co-worker to achieve the competencies of the LST I position they must be observed by laboratory management or designee and complete all departmental checklists for the LST I position. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Position Details:

Lab Support Technician (Phlebotomy) I – Full Time

Join a Team That Makes a Difference Every Day

Are you passionate about patient care, committed to excellence, and looking for an opportunity to grow in a healthcare environment? Mercy is seeking a Lab Support Technician (Phlebotomy) I to join our laboratory team. In this role, you will play a vital part in supporting physicians, caregivers, and patients by ensuring accurate specimen collection, laboratory processing, and exceptional customer service.

As an essential member of the provider care team, you'll help deliver timely and accurate laboratory services while upholding Mercy's mission, values, and Signature Service Standards.

What You'll Do

• Collect laboratory specimens safely, accurately, and professionally through skilled phlebotomy practices

• Process, transport, and refer laboratory specimens according to established procedures

• Support laboratory operations through data entry, reporting, scheduling, and administrative functions

• Maintain compliance with HIPAA regulations and laboratory policies

• Ensure accurate and timely handling of laboratory reports and information

• Deliver outstanding customer service to patients, providers, and coworkers

• Complete competency and departmental training requirements under laboratory leadership guidance

• Contribute to a culture of teamwork, quality, and patient-centered care

Required Qualifications

• High school diploma or equivalent

• BLS certification within six months of hire

• Successful completion of probationary period

• No active disciplinary actions or performance improvement plans

• Strong communication, organizational, and customer service skills

• Ability to work effectively in a fast-paced healthcare environment

Preferred Qualifications

• College coursework in Chemistry, Biology, or other science-related fields

• Previous clinical laboratory experience

• Experience with specimen collection and laboratory processes

Why Mercy?

At Mercy, we believe that exceptional patient care begins with exceptional coworkers. You'll have the opportunity to work alongside dedicated healthcare professionals in a supportive environment where your contributions directly impact patient outcomes every day.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.