Phlebotomy & Lab Support Specialist

North Country HealthCare, Inc.; Berlin (NH); On-site; USD 28,000 - 37,000; Full time

Job summary

North Country HealthCare, Inc. is seeking a Laboratory Assistant to perform phlebotomy, specimen processing, registration, and limited laboratory testing in a patient-centered setting.

The role emphasizes accuracy, timeliness, and compassionate interaction with patients while supporting the lab team. The ideal candidate will have a high school diploma or equivalent, phlebotomy experience and/or a phlebotomy certificate, familiarity with medical terminology and computer systems, and a

Qualifications

• High school graduate or equivalent; associate degree preferred.
• One year of phlebotomy experience is preferred.
• A phlebotomy certificate is desirable.
• Knowledge of medical terminology is desirable.
• Familiarity with computer applications required.
• Must have technical aptitude and willingness to learn software applications used at AVH.
• Congenial and pleasant disposition is required as this position requires contact with the public.
• Must have time management skills and be detail oriented.
• Must have critical thinking and problem-solving skills.

Responsibilities

• Exhibits courteous and cooperative behavior towards patients, families, visitors, volunteers, students, peers, and providers.
• Works openly and collaboratively both inside and outside the department; promotes performance improvement.
• Encourages discussion and consensus building; recognizes and adapts to different viewpoints.
• Accepts responsibility for own actions, behaviors, and decisions.
• Maintains compliance with the Absenteeism and Tardiness policy and manages time efficiently.
• Obtains specimens and independently performs lab tests in the CLIA waived and moderate complexity category.
• Performs phlebotomy duties as required, obtaining venous and capillary blood specimens as ordered.
• Completes paperwork necessary to process specimens (registration, order entry and result entry).
• Transports STAT blood work and alerts Laboratory Technician to STAT testing; transports specimens from the OR.
• Cleans and disinfects equipment.
• Assesses the patient for risk or potential of neglect or abuse; makes referrals as appropriate.
• If needed, consults with ordering practitioner about diagnosis for a specific test.
• Accurately registers patients and enters orders in Meditech and completes all necessary paperwork in a timely fashion.
• Is proficient in the utilization of the general laboratory applications of the laboratory information system.
• Maintains competencies in all areas and refers to SOPs when needed.
• Maintains a safe environment and observes standard safety practices with standard precautions.
• Processes reference laboratory and pathology testing.
• Performs breath alcohol testing and maintains current certification.
• Performs urine drug screen collections and maintains current DOT certification.
• Demonstrates technical aptitude; is familiar with computer applications; willing to learn software applications.
• Understands and complies with patient privacy and HIPAA regulations.
• Complies with the phone usage policy at NCH.

Skills

Medical terminology

Computer applications

Technical aptitude

Willingness to learn software

Customer service

Time management

Detail oriented

Critical thinking

Education

High school diploma or equivalent

Associate degree preferred

Phlebotomy certificate desirable

Phlebotomy experience preferred

Clerical/secretarial experience preferred

Job description

North Country HealthCare, Inc. is seeking a Laboratory Assistant to perform phlebotomy, specimen processing, registration, and limited laboratory testing in a patient-centered setting.

The role emphasizes accuracy, timeliness, and compassionate interaction with patients while supporting the lab team. The ideal candidate will have a high school diploma or equivalent, phlebotomy experience and/or a phlebotomy certificate, familiarity with medical terminology and computer systems, and a