Phlebotomy & Lab Operations Lead

15600 Lutheran Hospital; United States; On-site; USD 50,000 - 76,000; Full time

Benefits offered by this job

Benefits package

Job summary

Intermountain Health Lutheran Hospital is seeking a Laboratory Support Operations Supervisor to oversee the pre and post-analytical laboratory functions across departments, ensuring SOPs are followed and quality programs are in place. You will coordinate staffing, schedules, and training while maintaining 24/7 lab services.

The role requires leadership in coordinating interdepartmental workflows, quality audits, and incident response, with a focus on patient care and safety.

Qualifications

• High School Diploma or equivalent in compliance with CLIA regulation. Required.
• Two years of Laboratory and/or hospital operations experience. Required.
• Operational oversight of multiple areas of the laboratory. Two years of phlebotomy experience, phlebotomy training or national certification as approved by manager/supervisor. Preferred.
• Bachelor's degree related to laboratory science. Preferred.
• Function as part of an enterprise-wide Laboratory Best Practice Team.

Responsibilities

• Supervise the technical and operational management of all pre and post analytical functions across multiple departments.
• Act as a resource in the daily operations and activities of multiple lab departments.
• Collaborate with the patient care department’s leadership team to evaluate service needs and volumes.
• Coordinate with transportation of specimens from submitting locations.
• Maintain continuous 24/7 hospital laboratory services requiring multiple shifts of support staff including nights, weekends, and holidays.
• Evaluate and maintain staffing levels, assign daily work schedules, and plan/coordinate around emergency/disaster/surge situations.
• Maintains competency across multiple disciplines.
• Monitor system for billing errors, making appropriate corrections and overseeing the operations of multiple disciplines within departments including exception handling, send-outs, registration, client services, waived testing, etc.
• Ensure compliance with all regulatory and accreditation requirements (e.g. CLIA, CAP, Joint Commission, etc.), develop and implement standard operating procedures (SOP’s), participate in audits, inspections, and performance improvement initiatives.
• Maintains accurate documentation and reporting in accordance with hospital and regulatory requirements.
• Oversees Human Resource management functions including interviewing, selection, orientation, education/training, manage time sheets, performance evaluation, feedback, corrective action, support caregiver well-being initiatives and policy and procedure development.
• Coordinate the installation of new technology within multiple departments to develop, implement, and teach new and evolving processes and changes and is responsible for sharing with hospital departments as appropriate.
• Problem-solve to address issues relating to patient safety, care, and service.
• Support and represent lab interests in projects that enhance patient care access to bringing on new testing and participating in change control metrics.
• Oversee supply and equipment inventory to maintain optimal supply levels and ensure timely equipment repairs and preventative maintenance.
• Assist in the development of capital planning and operating budgets.
• Foster effective collaboration between interdepartmental hospital-based service lines and contribute as an active member of the department/unit team to support the achievement of both departmental and facility-wide goals.
• Integrate laboratory KPI projects with hospital-wide KPIs to ensure compliance with system-wide initiatives.
• Promote a culture of safety, continuous improvement, and professional development.
• Ensure coordination of care with other departments to promote the highest level of patient care and satisfaction.
• Provision of real-time follow-up with patient grievances.
• Ensure compliance with applicable regulatory guidelines and establish departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.
• Maintain section readiness for Joint Commission, CAP or CLIA inspections.

Skills

Critical Thinking

Patient Care

Communication

Hiring/Interviewing

Continual Improvement

Process Group Problem Solving

Professional Etiquette

Teamwork

Leadership and Management

Adaptability

Quality Control

Education

High School Diploma or equivalent (CLIA)

2 years hospital/lab ops experience

Phlebotomy experience or cert (if applicable)

Bachelor's in lab science (preferred)

Laboratory Best Practice Team participation

Job description

Intermountain Health Lutheran Hospital is seeking a Laboratory Support Operations Supervisor to oversee the pre and post-analytical laboratory functions across departments, ensuring SOPs are followed and quality programs are in place. You will coordinate staffing, schedules, and training while maintaining 24/7 lab services.

The role requires leadership in coordinating interdepartmental workflows, quality audits, and incident response, with a focus on patient care and safety.