SWITCHBOARD OPERATOR (7:00AM - 3:00PM) Part Time

Iaw, Inc.; Philadelphia (Philadelphia County); On-site; USD 35,000 - 45,000; Full time

Job summary

Iaw, Inc. in Philadelphia is seeking a Telephone/Switchboard Operator to provide 24/7 telecommunications support for the VA Medical Center. This role ensures critical patient care and emergency response.

Responsibilities include answering calls, operating switchboards, and responding to emergencies. Candidates should have strong communication skills and a high school diploma or associate degree, with prior call center experience preferred.

Qualifications

• 1–2 years of call center or telephone operator experience.
• Knowledge of medical terminology preferred.
• Ability to pass background check and security clearance.

Responsibilities

• Answer all incoming calls promptly and professionally.
• Operate switchboard and paging systems.
• Route inquiries appropriately and respond to emergencies.

Skills

Communication skills

Customer service skills

Education

High school diploma or Associate Degree

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Description

Position Summary: The Telephone/Switchboard Operator provides 24/7 telecommunications and emergency call support for a VA Medical Center and affiliated clinics. This position plays a critical role in patient care, safety, and emergency response operations.

Essential Duties and Responsibilities

• Answer all incoming internal and external calls promptly and professionally
• Operate computerized switchboard and paging systems
• Route patient, staff, and public inquiries appropriately
• Respond to emergency calls, alarms, disaster codes, and 911 notifications
• Announce emergency codes using public address and paging systems
• Maintain call logs, incident records, and ward information
• Assist callers with placing outgoing calls
• Monitor alarm systems and emergency communication equipment
• Provide calm, professional service to distressed or difficult callers
• Use Microsoft Outlook, Word, and Excel for reporting
• Comply with HIPAA, VA policies, and security requirements

Required Qualifications

• High school diploma or Associated Degree
• 1–2 years of call center or telephone operator experience
• Medical terminology knowledge preferred
• Strong communication and customer service skills
• Ability to pass background check and security clearance
• HIPAA and VA training required (provided)

Work Environment

• On-site medical facility
• Rotating shifts; no permanent shift assignments
• VA-provided equipment