Pharmacy Vendor & Service Management Lead

705 Lilly USA, LLC; Indianapolis (IN); Hybrid; USD 132,000 - 194,000; Full time

Benefits offered by this job

Company-sponsored 401(k)

Pension

Vacation benefits

Medical benefits

Dental benefits

Vision benefits

Flexible benefits

Life insurance

Time off and leave

Well-being benefits

Job summary

LillyDirect Pharmacy Operations in Indianapolis is seeking an experienced Pharmacist to own third-party vendor relationships and manage service performance for online-to-patient care. You will ensure prescription accuracy and patient safety while partnering across procurement, legal, quality and IT teams.

The role emphasizes service-level design, performance review, and contract governance. Strong regulatory vigilance and leadership are essential to drive improvements in a direct-to-patient

Qualifications

• Bachelor of Science in Pharmacy or Doctor of Pharmacy (PharmD) degree.
• Active, unrestricted Indiana pharmacist license in good standing.
• Minimum of 3 years of experience in pharmacy practice or pharmacy operations.

Responsibilities

• Own the third-party vendor and service provider relationships for LillyDirect Pharmacy.
• Define and maintain service level and KPI framework for third-party services.
• Lead recurring service reviews with vendor leadership and drive remediation plans.
• Partner with Procurement and Legal on contract governance, renewals and performance provisions.
• Translate service performance data into reporting for pharmacy leadership, including trends and risks.
• Collaborate with Quality Assurance, Regulatory Affairs, and Risk Management.
• Verify accuracy of prescription orders and resolve issues with prescribers and patients.
• Work with internal teams to streamline processes and enhance patient satisfaction.
• Stay current on industry trends and translate into operational changes.

Skills

Vendor management

SLA design

Performance analytics

Regulatory compliance

Patient safety

Education

Pharmacy degree (BS or PharmD)

Tools

Pharmacy management software

Workflow automation tools

Job description

LillyDirect Pharmacy Operations in Indianapolis is seeking an experienced Pharmacist to own third-party vendor relationships and manage service performance for online-to-patient care. You will ensure prescription accuracy and patient safety while partnering across procurement, legal, quality and IT teams.

The role emphasizes service-level design, performance review, and contract governance. Strong regulatory vigilance and leadership are essential to drive improvements in a direct-to-patient