Associate Director, Vendor and Service Management Pharmacist

Eli Lilly and Company; Indianapolis (IN); Presencial; USD 132 000 - 194 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Company bonus (performance-based)

401(k) with company match

Pension

Vacation benefits

Medical, dental, vision benefits

Resumo da oferta

Eli Lilly and Company, based in Indianapolis, IN, seeks an experienced Pharmacist to lead LillyDirect Pharmacy Operations focusing on third-party vendor relationships and service performance. The role emphasizes patient safety, compliance, and data-driven decision making.

The successful candidate will define SLAs, manage vendor reviews, and collaborate with Procurement, Legal, Quality Assurance, Regulatory Affairs, and IT to optimize direct-to-patient operations while ensuring accurate

Qualificações

• Active pharmacist license (Indiana) in good standing.
• Minimum 3 years in pharmacy practice or operations.
• Experience with vendor relationships and performance management.

Responsabilidades

• Own third-party vendor relationships for LillyDirect Pharmacy operations.
• Define and maintain service level framework and KPIs for third-party services.
• Lead recurring service reviews and remediation plans with vendors and leadership.
• Partner with Procurement and Legal on contract governance (scope, terms, renewals).
• Provide input to vendor spend forecasting and contract budgeting for leadership.
• Translate performance data into reporting for leadership (trends, risks, actions).
• Verify prescription order accuracy as licensed capacity allows.
• Collaborate with IT, logistics, customer support to streamline processes.
• Stay updated on industry trends and apply innovations to operations.

Conhecimentos

Vendor management

Contract governance

Data analysis

Leadership

Communication

Formação académica

Doctor of Pharmacy (PharmD)

Ferramentas

Pharmacy software systems

Descrição da oferta de emprego

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life‑changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it's work worth doing. If you're driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.

Associate Director, Vendor and Service Management Pharmacist

Pharmacy Vendor and Service Management

LillyDirect Pharmacy Operations | Indianapolis, IN

About LillyDirect

U.S. consumers navigate considerable complexity in managing their healthcare, and their experience is often vastly different from the personalized, seamless engagements we have come to expect from the banking, retail, and travel industries. While the pandemic led to innovations in virtual care, alternate models for distribution, and integrated health and wellness solutions, these innovations focus on specific points in the patient journey rather than a holistic, end‑to‑end patient experience.

About the Role

We are seeking an experienced Pharmacist to own the third‑party vendor relationships and manage the service performance that LillyDirect Pharmacy depends on to operate. The ideal candidate brings strong professional judgment, a performance and analytics mindset, and a commitment to patient safety and compliance, ideally in an online or direct‑to‑patient environment.

This position defines and maintains the service level and key performance indicator framework for the pharmacy's third‑party services, runs recurring service reviews, and drives remediation when performance falls short of agreed levels. The successful candidate partners with Procurement and Legal on contract governance and works across pharmacy operations, quality, and technology as LillyDirect scales its direct‑to‑patient operating model.

This is a pharmacist position because vendor and service failures reach the patient. The successful candidate evaluates service performance for its effect on prescription accuracy and patient safety, and retains licensed capacity to verify prescriptions when needed.

Key Responsibilities

• Own the third‑party vendor and service provider relationships that LillyDirect Pharmacy depends on to operate.
• Define and maintain the service level and key performance indicator framework for third‑party services, and measure performance against it.
• Lead recurring service reviews with vendor leadership, and drive remediation plans when performance falls short of agreed levels.
• Partner with Procurement and Legal on contract governance, including scope, service terms, renewals, and performance provisions.
• Provide input to vendor spend forecasting and contract budget planning for pharmacy leadership, drawing on contract terms, renewals, and service performance.
• Translate service performance data into reporting for pharmacy leadership, including trends, risks, and recommended corrective actions.
• Partner with Quality Assurance, Regulatory Affairs, and Risk Management where service performance affects pharmacy records, deviation documentation, or inspection readiness.
• Verify accuracy of prescription orders and resolve issues with prescribers and patients as licensed capacity requires.
• Collaborate with internal teams (logistics, commercial operations, customer support, IT) to streamline processes and enhance patient satisfaction.
• Review and improve workflow processes to optimize efficiency and patient care.
• Contribute to the design and improvement of processes and systems that support pharmacy operations, including third‑party service performance monitoring and reporting.
• Stay current on industry trends and technological advancements related to direct‑to‑patient pharmacy operations, and translate those into operational changes that drive state‑of‑the‑art execution.

Basic Qualifications

• Bachelor of Science in Pharmacy or Doctor of Pharmacy (PharmD) degree.
• Active, unrestricted Indiana pharmacist license in good standing.
• Minimum of 3 years of experience in pharmacy practice or pharmacy operations.

Additional Preferences

• Experience in a high-volume, centralized, or direct‑to‑patient pharmacy environment.
• Experience owning vendor or third‑party service relationships, including service level design, performance measurement, and remediation.
• Experience partnering with Procurement, Sourcing, or Legal on contract governance, renewals, and performance provisions.
• Experience building performance reporting and analytics that drive operational decisions.
• Experience with pharmacy management software and workflow automation, including performance monitoring and reporting tools.
• Willingness to obtain and maintain pharmacist licensure in additional states as the LillyDirect footprint expands.
• Strong attention to detail and commitment to patient safety.
• Excellent leadership, organizational, and communication skills. Supervisory experience preferred.
• Demonstrated ability to influence and communicate across levels of technical experts and senior leadership.

Lilly may provide support for or sponsor work authorization or visas for this role for internal applicants only.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia (AMECA), Black Employees at Lilly (BE@Lilly), Chinese Culture Network (CCN), EnAble, Evolve, Lilly Indian Network (LIN), Organization of Latinx at Lilly (OLA), Pride (LGBTQ+ Allies), Veterans Leadership Network (VLN) and Women's Initiative for Leading at Lilly (WILL).

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is $132,000 - $193,600.

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance).

• Eligibility to participate in a company-sponsored 401(k)
• Pension
• Vacation benefits
• Eligibility for medical, dental, vision and prescription drug benefits
• Flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts)
• Life insurance and death benefits
• Certain time off and leave of absence benefits
• Well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities)
• Company bonus (depending, in part, on company and individual performance)

Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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