Pharmacy Quality & Standards Lead (Associate Director)

Eli Lilly and Company; Indianapolis (IN); Hybrid; USD 132,000 - 213,000; Full time

Benefits offered by this job

Company bonus

401(k) plan

Health, dental, vision benefits

Well-being programs

Job summary

LillyDirect Pharmacy Operations in Indianapolis seeks an experienced Pharmacist for the Associate Director, Quality and Standards Pharmacist role. You will maintain verification standards and lead quality reviews in a fast-paced online-to-patient environment.

Responsibilities include audit design, training development, deviation documentation, and cross-functional collaboration to enhance patient safety and efficiency.

Qualifications

• Requires PharmD or BS in Pharmacy and active Indiana license.
• Minimum 3 years’ experience in pharmacy practice or operations.
• Experience in high-volume or direct-to-patient pharmacy environments preferred.

Responsibilities

• Maintain verification standards for LillyDirect prescriptions and approve updates.
• Conduct quality reviews for accuracy, completeness, and standards adherence.
• Manage audit sampling and workload; advise leadership on resource needs.
• Document reviews as pharmacy records and share with QA/Regulatory teams.
• Analyze quality trends, identify root causes, and propose corrective actions.
• Develop training content, outcomes, and competency criteria for verification practice.
• Collaborate with QA, Regulatory, and Risk Management on deviations and audits.
• Verify prescription orders and resolve issues with prescribers/patients when needed.
• Work with logistics, ops, customer support, and IT to streamline processes.

Skills

Active Indiana license

Pharmacy experience 3+ years

Education

Pharmacist Doctorate (PharmD) or BS in Pharmacy

Tools

Pharmacy management software

Job description

LillyDirect Pharmacy Operations in Indianapolis seeks an experienced Pharmacist for the Associate Director, Quality and Standards Pharmacist role. You will maintain verification standards and lead quality reviews in a fast-paced online-to-patient environment.

Responsibilities include audit design, training development, deviation documentation, and cross-functional collaboration to enhance patient safety and efficiency.