Pharmacy Technician Specialist – Medication Management Clinic

UW Health; Madison (WI); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health and dental insurance

Tuition benefits eligibility

Referral bonus

Job summary

UW Health seeks a Pharmacy Technician Specialist to support pharmacists and clinic staff in the Medication Management Clinic. You will coordinate patient appointments, triage calls, and assist with medication access under established protocols.

Preferred completion of an accredited technician program and a high school diploma. 6 months of experience is required, with Wisconsin registration on hire. Remote work opportunities may be available.

Qualifications

• No minimum education required.
• Completion of an accredited pharmacy technician training program preferred.
• High School Diploma or equivalent preferred.
• 6 months experience as a pharmacy technician or related training is required.

Responsibilities

• Provide multi-faceted support to pharmacists and clinic staff within the UW Health Medication Management Clinic.
• Coordinate and schedule patient appointments while ensuring timely follow-up and continuity of care.
• Triage patient phone calls and respond to MyChart messages to support patient needs and escalate clinical concerns when appropriate.
• Assist patients with medication access by conducting benefit investigations, navigating insurance barriers, and authorizing refills under established protocols.
• Be a strong team player, highly detail-oriented, and a critical thinker who easily prioritizes work and manages time within a busy work environment.

Skills

Team player

Detail-oriented

Critical thinker

Education

Pharmacy technician training program

High school diploma or equivalent

Job description

Work Schedule:

100% FTE. Day Shift. Monday – Friday 8AM – 4:30PM. You will work at the Administrative Office Building, with the opportunity to work remotely.

Job Description

We are seeking a Pharmacy Technician Specialist to:

• Provide multi-faceted support to pharmacists and clinic staff within the UW Health Medication Management Clinic.
• Coordinate and schedule patient appointments while ensuring timely follow-up and continuity of care.
• Triage patient phone calls and respond to MyChart messages to support patient needs and escalating clinical concerns when appropriate.
• Assist patients with medication access by conducting benefit investigations, navigating insurance barriers, and authorizing refills under established protocols.
• Be a strong team player, highly detail-oriented, and a critical thinker who easily prioritizes work and manages time within a busy work environment.
• Work a great schedule with no weekends or holidays!

Be part of something remarkable

Join the #1 hospital in Wisconsin!

At UW Health, you will have:

• An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance.
• Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being
• Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement
• The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions

Qualifications

• No minimum education Required
• Completion of an accredited pharmacy technician training program Preferred
• High School Diploma or equivalent Preferred

Work Experience

• 6 months experience as a pharmacy technician, completion of accredited Pharmacy Technician Training Program, or completion of second year of pharmacy school. Required

Licenses & Certifications

• Wisconsin Pharmacy Technician Registration Upon Hire Required
• Certified Pharmacy Technician Preferred

Our Commitment to Social Impact and Belonging

UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

UW Health Administrative Facilities

UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll and many others.