Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens; New York (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Pharmacy Technician, where you'll transform the pharmacy experience into a patient-centric service. This role offers a supportive environment with comprehensive training, allowing you to earn while you learn. You'll assist pharmacists, engage with customers, and develop valuable relationships, all while adhering to industry regulations. With opportunities for certification and personal development, this position is perfect for both newcomers and experienced professionals looking to advance their careers in healthcare. Embrace the chance to make a real difference in patients' lives!

Qualifications

• Assist pharmacists in accordance with state and federal regulations.
• Engage customers and resolve issues to ensure a positive experience.

Responsibilities

• Assist in pharmacy practice under supervision, ensuring compliance with policies.
• Deliver a distinctive customer experience and develop strong relationships.

Skills

Customer Service

Pharmacy Operations

Communication Skills

Problem Solving

Education

High School Diploma or Equivalent

Pharmacy Technician Certification

Tools

Pharmacy Systems

Job description

Our pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you'll be front and center – interacting with our customers and developing strong patient relationships. Pharmacy is the core of our business, and our pharmacy technicians enjoy all the tools and support – including the latest technology – to grow their careers and reach their goals.

Walgreens is proud to invest & champion an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP & Department of Labor. This apprenticeship program gives you an entry point to a career in health care by guiding you in taking steps towards becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician and helping you maintain the high level of skill required in the pharmacy care industry. Arming you with a nationally recognized, portable credential that will help you advance your career.

Whether you are new to working in pharmacies or are an experienced Pharmacy Technician, apply now! Walgreens will train you to use your skills and talents to serve and care for our patients and customers. The courses, learning activities, and resources provided to you in our pharmacy technician training program are designed to give you foundational and advanced knowledge, skills, and on-the-job experiences you need to prepare to become a certified pharmacy technician.

Responsibilities include:

1. In accordance with state and federal regulations, assist the pharmacist, under direct supervision, in the practice of pharmacy. Assist in other Pharmacy Department duties in accordance with Company policies and procedures.
2. Use pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assist and coach other pharmacy technicians and cashiers in pharmacy system operation.
3. Deliver a distinctive and delightful customer experience.

Customer Experience

• Engage customers and patients by greeting them and offering assistance. Resolve issues and answer questions to ensure a positive experience.
• Share customer service best practices with team members, including interpersonal habits and Walgreens service traits.
• Develop strong relationships with valuable customers.

Operations

• Assist in pharmacy practice under supervision, ensuring compliance with policies and regulations.
• Perform duties such as entering patient and drug information, filling prescriptions, verifying medicines, and assisting with workflow scheduling.
• Report prescription errors immediately and adhere to policies related to pharmacy errors and quality improvement.
• Follow policies regarding Good Faith Dispensing during prescription activities.
• Register sales, handle cash, and assist customers in locating products.
• Handle non-urgent calls, process third-party claims, and support inventory management activities.
• May assist in clinical services, including sample collection and coordination with healthcare providers.
• Maintain good relationships with the medical community through outreach and detailing.
• Support department maintenance, ensuring cleanliness and orderliness.
• Adhere to all policies, maintain respectful relationships, and complete assigned tasks.

Training & Personal Development

• Earn and maintain PTCB certification through the designated training program or state certification/registration, as required.
• Attend training and acquire continuing education credits to stay updated with healthcare and pharmacy developments.

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.