Pharmacy Technician – Customer Service & Claims

Medication Management Partners; Crestwood (IL); On-site; USD 38,000 - 46,000; Full time

Job summary

Medication Management Partners in Illinois is seeking a Certified Pharmacy Technician to handle customer communications and data entry in a fast-paced setting. The role focuses on accurate prescription processing, responsive service, and collaboration with the pharmacy team.

Ideal candidates have at least one year in a pharmacy, knowledge of LTC/managed care, and a strong commitment to accuracy and professional communication.

Qualifications

• Minimum one year of pharmacy experience, preferably in long term or managed care setting.
• 1-2 years of customer service experience handling upset residents, POAs, or urgent situations.
• Professional demeanor and appearance with excellent customer service skills.
• High school diploma or equivalent.
• Certified & Licensed Pharmacy Technician in Illinois.
• FrameworkLTC / FrameworkECM knowledge a plus.
• Excellent verbal and written communication skills, establishing rapport and working with others.
• Highly organized and attentive to detail.
• Able to multi-task and work under deadlines.
• Motivated, punctual and reliable team member.

Responsibilities

• Answering phones and providing excellent customer service in a high volume, fast paced environment.
• Reviewing all incoming voicemails for proper subsequent processing.
• Checking emails and messages to pharmacy and responding promptly and professionally.
• Provide data-entry production support by interpreting and accurately entering prescription orders.
• Investigating and solving community and/or resident issues.
• Receive, Assess, Process, and/or Schedule STATs & Backups for urgent resident needs.
• Adjudicating insurance claims.
• Any other duty assigned by management.
• Leads by example exhibiting the CORE Values each day, adheres to MMP Behavior Standard.
• Encourages teamwork and promotes company philosophy.
• Attends required company meetings.
• Completes all required courses in adherence with PRS compliance system.
• Is prompt and able to perform the required duties of the position on a regular, predictable basis.
• All employees are responsible for maintaining a safe and secure environment for all.

Skills

Customer service

Communication

Detail oriented

Multitasking

Organized

Education

High school diploma or equivalent

Pharmacy Technician license (Illinois)

Tools

FrameworkLTC/FrameworkECM

Job description

Medication Management Partners in Illinois is seeking a Certified Pharmacy Technician to handle customer communications and data entry in a fast-paced setting. The role focuses on accurate prescription processing, responsive service, and collaboration with the pharmacy team.

Ideal candidates have at least one year in a pharmacy, knowledge of LTC/managed care, and a strong commitment to accuracy and professional communication.