Customer Service Pharmacy Technician *Sign-On Bonus Available*

Medication Management Partners; Oregon; Hybrid; USD 34,000 - 42,000; Full time

Job summary

Medication Management Partners in Oregon seeks a Customer Service Technician to handle incoming communications from pharmacies and customers, ensuring exemplary support by phone, email, and other channels. You will interpret prescription orders and perform accurate data entry while maintaining professional interactions in a busy setting.

The role requires 1–2 years in customer service with pharmacy exposure, strong verbal and written communication, and a professional demeanor.

Qualifications

• Minimum of one year of experience in a pharmacy setting.
• 1–2 years of customer service experience with calm, clear, professional handling of upset residents or urgent situations.
• Excellent verbal and written communication skills; able to establish rapport.

Responsibilities

• Answer phones and provide excellent customer service in a high-volume environment.
• Review voicemails for proper processing and respond promptly.
• Check emails/messages to pharmacy and respond professionally.
• Enter prescription orders accurately based on business needs.
• Investigate and solve resident issues as needed.
• Process STATs & Backups for urgent resident needs.
• Adjudicate insurance claims.
• Other duties assigned by management.

Skills

Customer service

Verbal communication

Written communication

Data entry

Pharmacy experience

Attention to detail

Multi-tasking

Punctuality and reliability

Education

High school diploma or equivalent

Certified Pharmacy Technician (Illinois)

Job description

MMP'S workflow begins in the customer service department, where the quality of communication is critical to our success. The Customer Service technician is responsible for all incoming communications and will look to provide exemplary support via phone, email, fax, etc., and any other method used to transmit information between the pharmacy and our customers.

Responsibilities

• Answering phones and providing excellent customer service in a high volume, fast paced environment
• Reviewing all incoming voicemails for proper subsequent processing
• Checking emails and messages to pharmacy and responding promptly and professionally (MMP Inbox, Mediprocity, etc.)
• Provide data-entry production support by interpreting and accurately entering prescription orders based on business needs
• Investigating and solving community and/or resident issues
• Receive, Assess, Process, and/or Schedule STATs & Backups for urgent resident needs
• Adjudicating insurance claims
• Any other duty assigned by management
• Leads by example exhibiting the

CORE Values

• each day, adheres to MMP

Behavior Standard

• Encourages teamwork and promotes company philosophy
• Attends required company meetings
• Completes all required courses in adherence with PRS compliance system
• Is prompt and able to perform the required duties of the position on a regular, predictable basis
• All employees are responsible for maintaining a safe and secure environment for all

Schedule

Two Full-Time Options Available

• Option 1: Monday-Friday, 12:30 PM-9:00 PM, with rotating weekends.
• Option 2: Four 10-hour shifts, Thursday-Sunday, 6:30 AM-5:00 PM.

Requirements

• Minimum of one year of experience in a pharmacy, preferably in a long term or managed care setting
• 1-2 years of customer service experience with the ability to stay calm, clear, and professional when handling upset residents, POAs, or urgent situations
• Professional demeanor and appearance with excellent customer service skills
• High school diploma or equivalent
• Certified & Licensed Pharmacy Technician in IllinoisFrameworkLTC / FrameworkECM knowledge a plus
• Excellent verbal and written communication skills, establishing rapport and working with others
• Highly organized and attentive to detail
• Able to multi-task and work under deadlines
• Motivated, punctual and reliable team member