Pharmacy Customer Care Technician

Mmprx; Crestwood (IL); On-site; USD 42,000 - 52,000; Full time

Job summary

MMP is seeking a Customer Service Technician to manage communications between the pharmacy and customers. The role emphasizes accurate data entry, prompt responses, and insurance claim adjudication in a fast-paced setting.

Two full-time schedule options are available: Mon-Fri 12:30 PM–9:00 PM with rotating weekends, or four 10-hour shifts Thu–Sun. Illinois Pharmacy Technician license required; prior LTC/managed care experience preferred.

Qualifications

• Minimum of one year of experience in a pharmacy.
• Preferably in a long term or managed care setting.
• Professional demeanor and appearance with excellent customer service.

Responsibilities

• Answering phones and providing excellent customer service in a high volume environment.
• Reviewing all incoming voicemails for proper processing.
• Checking emails and messages to pharmacy and responding promptly.
• Data-entry of prescription orders based on business needs.
• Investigating and solving community and resident issues.
• Process urgent resident needs and schedule STATs & backups.
• Adjudicating insurance claims.
• Attend required company meetings.

Skills

Customer service

Pharmacy experience

Communication skills

Attention to detail

Multi-tasking

Education

High school diploma or equivalent

Certified & Licensed Pharmacy Technician in Illinois

Tools

FrameworkLTC

FrameworkECM

Job description

MMP is seeking a Customer Service Technician to manage communications between the pharmacy and customers. The role emphasizes accurate data entry, prompt responses, and insurance claim adjudication in a fast-paced setting.

Two full-time schedule options are available: Mon-Fri 12:30 PM–9:00 PM with rotating weekends, or four 10-hour shifts Thu–Sun. Illinois Pharmacy Technician license required; prior LTC/managed care experience preferred.