Licensed Pharmacy Technician

Birdi; North Canton (OH); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Birdi in the United States is seeking a Licensed Pharmacy Technician who enters prescription information, processes new and refills, and ensures accuracy and compliance with policy.

Responsibilities include researching rejected claims, contacting patients, doctors, and insurers for clarification, and handling routine duties in a hybrid work setting. The role requires strong confidentiality, attention to detail, and the ability to manage multiple priorities.

Qualifications

• High School Diploma or GED is required.
• Current Pharmacy Technician license in good standing.
• CPhT certification is required.
• Experience with claims adjudication is preferred.
• Knowledge of secondary billing including prescription discount cards and Medicaid is a plus.
• Proficient with Microsoft Office and industry software.

Responsibilities

• Interpret prescription orders and enter data accurately and timely.
• Place outbound calls to patients, doctors, and insurers for clarification.
• Identify missing information and make processing determinations per policy.
• Work under general supervision following guidelines and procedures.
• Contact patients to follow up on incidents or provide resolutions.
• Research rejected insurance claims and resolve the specified rejection.
• Perform other duties as assigned.

Skills

Interpersonal skills

Confidentiality

Attention to detail

Issue resolution

Prioritization

Teamwork

Multitasking

Customer service

Education

High School Diploma or GED

Registered Pharmacy Technician license (State)

Certified Pharmacy Technician (CPhT)

Experience with claims adjudication

Experience with secondary billing & Medicaid

Proficiency in Microsoft Office and industry software

Tools

Microsoft Office

Pharmacy software

Job description

Position Summary

The Licensed Pharmacy Technician is responsible for entering prescription information, processing prescription requests (new and/or refill) while upholding quality and performance standards, researching rejected claims, making outbound calls to patients, insurance, or prescribers (if applicable).

Essential Duties/Responsibilities

• Interpret prescription orders and enter data accurately and timely.
• Place outgoing phone calls to patients, doctors and insurance companies to obtain clarification on prescription orders (if applicable).
• Utilizes reasoning skills to identify missing information and make processing determinations based upon policy and client guidelines.
• Works under general supervision relying on instructions, work process guidelines, policy and procedures, and company knowledge/experience to perform the function(s) of the job.
• Contact patients to follow up on an incident or provide a resolution (if applicable).
• Research claims that have been rejected by the insurance and resolve the specified rejection.
• Perform other duties as assigned.

Required Skills/Abilities

• Strong interpersonal and customer service skills.
• Ability to maintain confidentiality of information and data in accordance with policies.
• Ability to exercise considerable judgment, maintain confidentiality, and act in a diplomatic manner.
• Ability to independently identify, research and resolve issues.
• A decisive individual who possesses a detail-oriented perspective.
• Sound technical skills, analytical ability, good judgment, and strong operational focus.
• Ability to work with peers in a team effort.
• Demonstrated ability to manage multiple priorities and deadlines.
• A well-organized and self-directed individual who is able to work with minimal amount of supervision.
• Capability to efficiently complete tasks in a fast-paced environment.
• Ability to lift heavy objects up to 15 pounds.
• Ability to work extended hours, weekends, and holidays in alignment with departmental and industry demands.

Education/Experience

• High School Diploma or GED.
• Registered Pharmacy Technician licensed and in good standing with applicable home State Board of Pharmacy and Michigan Board of Pharmacy.
• Certified Pharmacy Technician (CPhT), licensed through the Pharmacy Technician Certification Board (PTCB).
• Experience or knowledge of claims adjudication preferred.
• Experience or knowledge of secondary billing practices including prescription discount cards and Medicaid.
• Proficient in Microsoft Office and industry related software programs

Preferred Skill/Abilities

• Prior experience in Retail, Mail Order of Specialty Pharmacy, PBM, pharmaceutical or managed health care industry preferred.

Work Environment/Physical Requirements

• Hybrid home/office environment, with minimal exposure to excessive noise or adverse environmental issues, and occasional local and/or overnight travel, including exposure to heat, cold, and inclement weather conditions. Transportation for travel typically will include automobile and plane.
• Ability to sit and stand for prolonged periods of time.