Pharmacy Customer Support Technician

Medication Management Partners; Oregon; Hybrid; USD 34,000 - 42,000; Full time

Job summary

Medication Management Partners in Oregon seeks a Customer Service Technician to handle incoming communications from pharmacies and customers, ensuring exemplary support by phone, email, and other channels. You will interpret prescription orders and perform accurate data entry while maintaining professional interactions in a busy setting.

The role requires 1–2 years in customer service with pharmacy exposure, strong verbal and written communication, and a professional demeanor.

Qualifications

• Minimum of one year of experience in a pharmacy setting.
• 1–2 years of customer service experience with calm, clear, professional handling of upset residents or urgent situations.
• Excellent verbal and written communication skills; able to establish rapport.

Responsibilities

• Answer phones and provide excellent customer service in a high-volume environment.
• Review voicemails for proper processing and respond promptly.
• Check emails/messages to pharmacy and respond professionally.
• Enter prescription orders accurately based on business needs.
• Investigate and solve resident issues as needed.
• Process STATs & Backups for urgent resident needs.
• Adjudicate insurance claims.
• Other duties assigned by management.

Skills

Customer service

Verbal communication

Written communication

Data entry

Pharmacy experience

Attention to detail

Multi-tasking

Punctuality and reliability

Education

High school diploma or equivalent

Certified Pharmacy Technician (Illinois)

Job description

Medication Management Partners in Oregon seeks a Customer Service Technician to handle incoming communications from pharmacies and customers, ensuring exemplary support by phone, email, and other channels. You will interpret prescription orders and perform accurate data entry while maintaining professional interactions in a busy setting.

The role requires 1–2 years in customer service with pharmacy exposure, strong verbal and written communication, and a professional demeanor.