Pharmacy Support & Solutions Specialist

Libertysoftware; Grapevine (TX); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

100% employer-paid medical and life insurance

401(k) with employer match

Generous paid time off

Job summary

Liberty Software, based in Grapevine, TX, is looking for Client Service Representatives to provide expert phone support to pharmacies across the nation. This role demands strong customer service skills, with a focus on problem-solving and effective communication.

The ideal candidate must have at least 2 years of customer service experience, preferably in healthcare. You will address incoming inquiries, troubleshoot software issues, and maintain detailed records of interactions.

The position offers competitive pay and robust benefits, including comprehensive healthcare and 401(k) contributions.

Qualifications

• Minimum 2 years of customer service experience required.
• Excellent verbal and written communication skills.
• Professional and friendly demeanor essential.

Responsibilities

• Serve as the primary contact for incoming calls and tickets.
• Diagnose and resolve customer issues efficiently.
• Document all interactions in tracking software.

Skills

Customer service experience

Communication skills

Multitasking skills

Critical thinking skills

Job description

Liberty Software, based in Grapevine, TX, is looking for Client Service Representatives to provide expert phone support to pharmacies across the nation. This role demands strong customer service skills, with a focus on problem-solving and effective communication.

The ideal candidate must have at least 2 years of customer service experience, preferably in healthcare. You will address incoming inquiries, troubleshoot software issues, and maintain detailed records of interactions.

The position offers competitive pay and robust benefits, including comprehensive healthcare and 401(k) contributions.