Client Services Representative (Pharmacy Technician)

Libertysoftware; Grapevine (TX); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

100% employer-paid medical and life insurance

401(k) with employer match

Generous paid time off

Job summary

Liberty Software, based in Grapevine, TX, is looking for Client Service Representatives to provide expert phone support to pharmacies across the nation. This role demands strong customer service skills, with a focus on problem-solving and effective communication.

The ideal candidate must have at least 2 years of customer service experience, preferably in healthcare. You will address incoming inquiries, troubleshoot software issues, and maintain detailed records of interactions.

The position offers competitive pay and robust benefits, including comprehensive healthcare and 401(k) contributions.

Qualifications

• Minimum 2 years of customer service experience required.
• Excellent verbal and written communication skills.
• Professional and friendly demeanor essential.

Responsibilities

• Serve as the primary contact for incoming calls and tickets.
• Diagnose and resolve customer issues efficiently.
• Document all interactions in tracking software.

Skills

Customer service experience

Communication skills

Multitasking skills

Critical thinking skills

Job description

Be the behind-the-scenes hero empowering pharmacies nationwide!

Are you ready to tackle tough challenges, guide pharmacy teams, and become the trusted problem-solver they count on every day? At Liberty Software, we proudly partner with client pharmacies across the country—helping them support their patients with powerful, user-friendly software. We’re excited to grow our team by hiring Client Service Representatives who deliver expert phone support—resolving complex questions about insurance adjudication, pricing, and software troubleshooting.

Pay Rate: $20/hr - $23/hr

Please Note: This is an in-person role based in our Grapevine, TX office

What You'll Do:

• Serve as the primary contact for incoming calls and tickets from pharmacy clients
• Diagnose and resolve customer issues efficiently
• Escalate complex cases to Technical or Account Management teams when needed
• Accurately document all interactions and actions in tracking software
• Deliver exceptional customer service in every client engagement

Qualifications:

• Minimum 2 years of customer service experience required
• Healthcare call center or independent pharmacy experience preferred
• Certified Pharmacy Technician (CPhT) certification is a plus but not required
• Professional, friendly, and patient demeanor essential
• Excellent verbal and written communication skills, able to engage all client levels — from pharmacy owners to clerks
• Strong multitasking, organizational, and time management skills
• Detail-oriented with strong typing and documentation abilities
• Excellent listening and critical thinking skills
• Experience with Liberty Software products is a plus (please specify any prior experience)
• Solid basic computer skills and proven ability to quickly master new software applications
• Occasional after-hours and Saturday shifts required

Benefits Starting Day One:

• 100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost
• Family coverage available with Liberty contributing 50% of the premium
• Fully vested 401(k) with employer match
• Employer contributions to Health Savings Accounts (HSA)
• Generous paid time off and paid holidays
• Tuition reimbursement and continuing education support
• Adoption expense reimbursement
• Dependent Care Flexible Spending Account (FSA) for tax savings on childcare
• Confidential counseling resources for mental health, financial planning, and more, via Optum EAP
• Fully stocked breakroom

Think you’ve got what it takes to be the go-to problem solver? Let’s talk — Apply today!