Pharmacy Client Support Specialist (In-Office)

RXinsider LTD.; Grapevine (TX); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

100% employer-paid medical and life 보험

401(k) with employer match

Health Savings Accounts (HSA)

Paid time off and paid holidays

Tuition reimbursement

Job summary

Liberty Software in Grapevine, TX is hiring a Client Service Representative to provide expert phone support for pharmacy clients, resolving questions about insurance adjudication, pricing, and software troubleshooting.

The role is in-person at our Grapevine office, offering a pay rate of $20–$23 per hour and opportunities to develop healthcare tech support skills in a collaborative environment.

Qualifications

• Minimum 2 years of customer service experience.
• Healthcare call center or pharmacy experience preferred.

Responsibilities

• Serve as the primary contact for incoming calls and tickets from pharmacy clients.
• Diagnose and resolve customer issues efficiently.
• Escalate complex cases to Technical or Account Management teams when needed.
• Accurately document all interactions and actions in tracking software.
• Deliver exceptional customer service in every client engagement.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Documentation

Critical thinking

Tools

Tracking software

CRM usage

Job description

Liberty Software in Grapevine, TX is hiring a Client Service Representative to provide expert phone support for pharmacy clients, resolving questions about insurance adjudication, pricing, and software troubleshooting.

The role is in-person at our Grapevine office, offering a pay rate of $20–$23 per hour and opportunities to develop healthcare tech support skills in a collaborative environment.