Client Services Representative (Pharmacy Technician)

RXinsider LTD.; Grapevine (TX); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

100% employer-paid medical and life 보험

401(k) with employer match

Health Savings Accounts (HSA)

Paid time off and paid holidays

Tuition reimbursement

Job summary

Liberty Software in Grapevine, TX is hiring a Client Service Representative to provide expert phone support for pharmacy clients, resolving questions about insurance adjudication, pricing, and software troubleshooting.

The role is in-person at our Grapevine office, offering a pay rate of $20–$23 per hour and opportunities to develop healthcare tech support skills in a collaborative environment.

Qualifications

• Minimum 2 years of customer service experience.
• Healthcare call center or pharmacy experience preferred.

Responsibilities

• Serve as the primary contact for incoming calls and tickets from pharmacy clients.
• Diagnose and resolve customer issues efficiently.
• Escalate complex cases to Technical or Account Management teams when needed.
• Accurately document all interactions and actions in tracking software.
• Deliver exceptional customer service in every client engagement.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Documentation

Critical thinking

Tools

Tracking software

CRM usage

Job description

Be the behind-the-scenes hero empowering pharmacies nationwide!

Are you ready to tackle tough challenges, guide pharmacy teams, and become the trusted problem-solver they count on every day? At Liberty Software, we proudly partner with client pharmacies across the country—helping them support their patients with powerful, user-friendly software. We’re excited to grow our team by hiring Client Service Representatives who deliver expert phone support—resolving complex questions about insurance adjudication, pricing, and software troubleshooting.

Pay Rate: $20/hr - $23/hr

Please Note:

This is an in-person role based in our Grapevine, TX office

What You'll Do:

• Serve as the primary contact for incoming calls and tickets from pharmacy clients
• Diagnose and resolve customer issues efficiently
• Escalate complex cases to Technical or Account Management teams when needed
• Accurately document all interactions and actions in tracking software
• Deliver exceptional customer service in every client engagement

Qualifications:

• Minimum 2 years of customer service experience required
• Healthcare call center or independent pharmacy experience preferred
• Certified Pharmacy Technician (CPhT) certification is a plus but not required
• Professional, friendly, and patient demeanor essential
• Excellent verbal and written communication skills, able to engage all client levels — from pharmacy owners to clerks
• Strong multitasking, organizational, and time management skills
• Detail-oriented with strong typing and documentation abilities
• Excellent listening and critical thinking skills
• Experience with Liberty Software products is a plus (please specify any prior experience)
• Solid basic computer skills and proven ability to quickly master new software applications
• Occasional after-hours and Saturday shifts required

Benefits Starting Day One:

• 100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost
• Family coverage available with Liberty contributing 50% of the premium
• Fully vested 401(k) with employer match
• Employer contributions to Health Savings Accounts (HSA)
• Generous paid time off and paid holidays
• Tuition reimbursement and continuing education support
• Adoption expense reimbursement
• Dependent Care Flexible Spending Account (FSA) for tax savings on childcare
• Confidential counseling resources for mental health, financial planning, and more, via Optum EAP
• Fully stocked breakroom