Client Services Representative

Liberty Software; Grapevine (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

100% paid medical and life insurance

401K matching

Annual tuition reimbursement

Generous PTO plan

Counseling resources available

Job summary

A leading pharmacy software company is seeking a Client Services Representative to join their team in Grapevine, TX. This in-person role involves acting as the first point of contact for pharmacy clients, providing outstanding customer service, and resolving issues. Ideal candidates will have a strong background in customer service and pharmacy knowledge. Benefits include 100% paid medical insurance and generous PTO.

Qualifications

• At least two years of customer service experience required.
• Three to five years of retail pharmacy or healthcare call center experience preferred.
• Strong written documentation skills are necessary.

Responsibilities

• Operate as the first point of contact for incoming calls and tickets.
• Assist with and correct issues reported by pharmacy customers.
• Document each phone call and actions performed in tracking software.

Skills

Customer service experience

Communication skills

Attention to detail

Critical thinking

Problem-solving skills

Tools

Liberty Software products (RXQ, BZQ)

Job description

Overview

Liberty Software is seeking a customer service champion and pharmacy professional with an aptitude for solving problems to join our Client Services team as a Client Services Representative. Our Client Services Representatives act as the “Voice of Liberty” to handle incoming questions and provide superior customer service. Often Liberty Software’s pharmacy customers need help with tough questions about insurance adjudication, pricing, compound setup, and issues that require troubleshooting. Liberty Software caters to a variety of pharmacy's needs and therefore is seeking an individual with a broad range of pharmacy knowledge. Liberty Software takes great pride in being set apart for its client relations and support and expects its Client Services Representatives to strive for stellar service and continuous improvement in every interaction.

About the Role

Please note: This is an in-person position working out of our Grapevine, TX office.

Responsibilities

• Operate as the first point of contact for incoming calls and tickets from pharmacy clients


• Assist with and correct issues that pharmacy customers report


• Escalate calls appropriately to Technical Team or Account Management team when necessary


• Document each phone call and the actions performed in tracking software


• Provide unmatched customer service in every client interaction

Qualifications

• At least two years of customer service experience required


• Three to five years of retail pharmacy/pharmacy technician or healthcare call center being preferred


• Independent pharmacy knowledge a plus


• Professional and friendly demeanor is a must


• Demonstrated ability to communicate by phone and email to members at all levels of client organizations - including pharmacy owners, pharmacists, technicians, and clerks


• Proven ability to shift between multiple tasks as needed


• Strong attention to detail


• Strong written and documentation skills are necessary


• Excellent listening and critical thinking skills


• Experience using Liberty Software products (RXQ, BZQ) a plus


• Basic computer skills and comfort learning new software products


• After hours and Saturday shifts occasionally required

Benefits

• 100% paid medical and life Insurance for team members, with option to add dental and vision insurance coverage at no cost


• Option to enroll immediate family members available with Liberty contributing 50% of monthly premium


• Fully vested 401K matching on a pre- or post-tax basis


• Liberty-paid HSA contributions every paycheck


• Generous PTO plan and paid holidays


• Annual tuition reimbursement program and professional certification courses available


• Dependent Care FSA availability providing tax savings for qualifying child care expenses


• Counseling resources (including mental health, financial planning, etc.) freely available to all team members and dependents through Optum EAP


• Fully-stocked breakroom


• ...and much more!

Equal Opportunity Statement

Liberty Software is committed to diversity and inclusivity.