Pharmacy Refill Technician - Specialty Care, Mon-Fri

Shields Health Solutions; Phoenix (AZ); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Health insurance starting day one

401(k) with match

4 weeks PTO

10 paid holidays

Paid parental leave

Short-term disability

Professional development

Wellness programs

Job summary

Shields Health Solutions in Phoenix, AZ is seeking a Pharmacy Refill Technician to support the pharmacy team by ensuring accurate, timely filling and delivery of specialty medications. You will assist patients through the refill process, handle outbound and inbound calls, and help maintain efficient pharmacy operations in an onsite office setting.

Schedule: Monday–Friday, 8:00AM–4:30PM AZT; the role requires 2+ years as a pharmacy technician, strong communication and data-entry skills, and a

Qualifications

• 2+ years of experience as a pharmacy technician; High School Diploma or GED
• Strong communication, organization, and tech skills
• Empathy, integrity, and a team-first mindset

Responsibilities

• Provide compassionate, knowledgeable assistance to patients, providers, and staff.
• Make outbound refill calls and process requests promptly.
• Answer and triage incoming pharmacy calls.
• Clarify prescription orders with pharmacists or clinicians.
• Coordinate medication refills and complete accurate data entry.
• Assist with claim adjudication and troubleshoot rejected claims.

Skills

Pharmacy technician

Communication skills

Organizational skills

Tech savvy

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Shields Health Solutions in Phoenix, AZ is seeking a Pharmacy Refill Technician to support the pharmacy team by ensuring accurate, timely filling and delivery of specialty medications. You will assist patients through the refill process, handle outbound and inbound calls, and help maintain efficient pharmacy operations in an onsite office setting.

Schedule: Monday–Friday, 8:00AM–4:30PM AZT; the role requires 2+ years as a pharmacy technician, strong communication and data-entry skills, and a